Customer Service Representative
* About the Role:
* We are seeking a friendly and motivated individual to act as the first point of contact for customers. In this entry-level role, you will assist with inquiries, resolve issues, and ensure a positive experience.
* The ideal candidate will have a strong customer service attitude, be able to work in a fast-paced environment, and possess basic proficiency with computers and office software.
Responsibilities:
* Respond to customer inquiries via phone, email, and chat.
* Assist customers with product information, order status, and returns.
* Elevate complex issues to the appropriate teams.
* Maintain accurate records of customer interactions in the CRM system.
Requirements:
* Key Skills and Qualifications:
* Strong communication skills and a customer-first mindset.
* Able to multitask and handle multiple inquiries simultaneously.
* Friendly and approachable demeanor.