Service Desk AnalystSupport a high-performance international business by delivering reliable, hands-on IT support in a fast-paced Microsoft environment.Service Desk AnalystJob description:Act as first point of contact for IT incidents and service requestsTroubleshoot issues across Windows 10/11 and Microsoft 365 (Outlook, Teams, OneDrive, etc.)Manage and resolve tickets via ITSM tools; escalate where neededAdminister users, access, and permissions in Active Directory and Entra IDHandle onboarding/offboarding (account setup, access, device provisioning)Build, configure, and deploy laptops and endpointsSupport devices via Intune / Endpoint ManagerProvide L2 support for Teams, Exchange, SharePoint, and OneDrive issuesTroubleshoot endpoint, access, and collaboration tool issuesMaintain documentation and support processesAbout the customer:Our client is a globally operating organisation with a lean headquarters in Central Switzerland, supporting complex, time-sensitive operations across multiple regions. The environment is fast-paced, highly collaborative, and driven by performance, where IT plays a critical role in daily business continuity.Requirements:5+ years experience in IT Support / Service Desk (L1/L2) within Microsoft environmentsDegree in Information Technology, Computer Science or a related fieldITIL certification or working knowledge of ITIL processesStrong knowledge of Windows 10/11 and Microsoft 365Hands-on experience with Active Directory, Entra ID, and IntuneSolid troubleshooting skills across endpoints, access, and collaboration toolsExperience with ITSM tools (e.G. ServiceNow, Jira)Experience in basic PowerShell scriptingProactive, reliable, and confident working with business usersFluent in English, and German will be highly beneficial.Based in the Zug / Zurich region (onsite role)Applicants must hold a valid Swiss work permit or EU/EFTA citizenship, and be currently based in Switzerland. jidfad7a1ba jit0418a jiy26a