Ph3Overview /h3 pbYour future starts here /b You are passionate about operational excellence and complex ICT environments, and you want to play a key role in ensuring the stability, performance, and governance of critical services in multi-vendor ecosystems. You thrive in technical leadership, coordination, and continuous improvement, and you aim to deliver reliable, scalable, and high-quality services that create real customer impact. /p h3Responsibilities /h3 ul liTake technical ownership of ICT services in customer-specific smart-sourcing models /li liEnsure stable, secure, and compliant operations across multi-vendor environments /li liContribute to solution and architecture design with operational and lifecycle requirements /li liAct as key technical contact for customers, internal teams, and external partners /li liCoordinate technical topics across operations, engineering, and architecture /li liSupport major incidents, problem management, and complex escalations /li liCoach engineers on best practices, troubleshooting, and automation /li liDrive automation and AI-enabled initiatives to improve efficiency and quality /li /ul h3Qualifications /h3 ul liSeveral years of experience in ICT operations or similar role (min. 5 years) /li liStrong expertise across domains: networking, cloud, security, platforms, automation /li liExperience in smart-sourcing and multi-vendor environments /li liSolid understanding of end-to-end service management (incident, problem, change, release) /li liInterest or experience in automation and AIOps /li liStrong analytical, structured, and customer-oriented mindset /li liProven ability to coordinate, influence, and solve complex technical issues /li liFluent in French and English; German is an asset /li /ul h3What we offer /h3 pYou will have the opportunity to work in one of our offices in Switzerland or from your home office. We support agile working methods and the latest technologies, with flexible working hours to meet personal needs. As a Swisscom employee, you can look forward to attractive benefits, a pleasant working environment, financial benefits, and opportunities for professional development. /p /p #J-18808-Ljbffr