EPFL, the Swiss Federal Institute of Technology in Lausanne, is one of the most dynamic university cuses in Europe and ranks among the top 20 universities worldwide. The EPFL employs more than 6,500 people supporting the three main missions of the institution: education, research and innovation. The EPFL cus offers an exceptional working environment at the heart of a community of more than 17,000 people, including over 12,500 students and 4,000 researchers from more than 120 different countries.
IT Support Technician
Mission
* EPFL, the Swiss Federal Institute of Technology in Lausanne, is one of the most dynamic university cuses in Europe and ranks among the top 20 universities worldwide. The EPFL employs more than 6,000 people supporting the three main missions of the institutions: education, research and innovation. The EPFL cus offers an exceptional working environment at the heart of a community of more than 16,000 people, including over 12,000 students and 4,000 researchers from more than 120 different countries.
* EPFL''s School of Engineering is now looking for an experienced IT Support Technician to join their IT team onsite at EPFL''s cus of Lausanne or Neuchtel.
Main duties and responsibilities
* IT support: Deliver IT support to onsite and remote users via walk ins, emails, tickets, and calls, resolving both basic and complex issues.
* Hardware management: Assist clients in IT equipment purchasing and deployments (Windows, macOS, Linux) using fleet management and other tools. Diagnose and resolve hardware issues.
* Unified communications: Provide support for videoconferencing tools, rooms and events.
* IT classroom support: Set up and troubleshoot IT equipment and applications in IT classrooms.
* Software support and patch management: Install and configure software, troubleshoot application related issues and manage IT security patching for end user machines.
* Network Access: Manage user access to EPFL network and resolve connectivity issues.
* Process Improvement: Automate tasks to get rid of toil by developing scripts for workflow automation.
* Documentation: Actively maintain the IT documentation both internal and client facing under the responsibility of the support team.
* IT Projects: Participate in IT infrastructure upgrades, migrations, and faculty wide rollouts (, Windows 11 transition, new email systems).
* Security: Contribute to IT security by enabling automated updates and taking care of hardware and software life cycle.
Profile
Required qualifications:
1. Proven experience in IT support with a strong customer service approach.
2. Proficiency in deploying, managing and troubleshooting Linux, macOS and Windows machines and related software.
3. Exp