Clients & Industries Communications and Engagement Leader - Director
At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help build a better working world.
The opportunity
Clients & Industries has a central role enabling the EY organization to achieve the All‑in ambition. Communications is a fundamental component of connecting ambition to growth. As a business we need to supercharge the communications around market activation as part of this goal. The pivot to industry makes the go‑to‑market lens more relevant to accounts with the last mile activation key to our collective growth.
Your Key Responsibilities
* Review and improve existing communication protocols and governance models, setting clear frameworks and prioritization approaches to better connect messages, reduce communication volume, and eliminate duplication.
* Develop and oversee a global strategy and consistent approach for Clients & Industries communications across EY, enabling EY to shape the future with confidence, drive purposeful growth, and facilitate exceptional client service.
* Lead EY’s global communications for Clients & Industries across its domain areas, working closely with service lines and regions.
* Collaborate with business stakeholders and CE leaders to ensure communications support the focus on winning in the market, including investment in people, audit quality, core services, and differentiated growth areas.
* Build and maintain audience segmentation models to improve the impact and relevancy of communications, leveraging technology for stronger measurement and performance tracking.
* Lead a team of on‑shore, off‑shore, and agency partners to deliver a world‑class communications and engagement strategy, overseeing the development and deployment of consistent communications plans that reach key internal audiences globally.
* Measure success through engagement scores, brand surveys, and ongoing analysis of communication metrics.
Skills and Attributes for Success
* Extensive global and regional experience (15+ years) in internal communications and engagement, managing complex programs in a matrix environment.
* Meticulous copy‑editing skills and commitment to delivering the highest quality output.
* Strong digital communications experience and an understanding of digital channels, content strategy, and audience‑centric internal communications.
* Proven track record of developing people and nurturing talent.
* Ability to challenge views while securing buy‑in within BMC and beyond.
* Strategic communication planning skills with clear success measures.
* Experience supporting transformation and change management at the organizational and functional levels.
* Innovative and creative mindset aligned with EY’s culture.
* Exceptional stakeholder management and influence skills for senior stakeholders.
* Curiosity, vision, empathy, and drive to succeed.
Additional Qualities
* In-depth knowledge of best‑in‑class communication and engagement practices.
* Commercial acumen in how content drives outcomes that lead to business goals.
* Strong leadership and ability to inspire teams within a global organization.
* Project management skills to strategize and manage complex global projects to completion.
* Business acumen to analyze market trends and guide strategic decisions.
* Agility to adapt quickly to change and manage ambiguity in a high‑pace environment.
* Strategic thinking and creative problem‑solving skills.
* Cultural competence to embrace diversity and foster an inclusive workplace.
What We Look For
The person in this role should bring an intimate knowledge of how EY operates and the powerful network across the organization. External candidates need to show clear evidence of how they have immersed themselves in complex organizations and built advocacy quickly.
What We Offer You
* Comprehensive compensation and benefits package, with base salary ranges for the U.S. from $192,900 to $381,900, and higher ranges for key metro areas. Total rewards include medical and dental coverage, pension, 401(k), and flexible paid time off.
* Hybrid work model: most external, client‑serving roles work in person 40‑60% of the time over the course of a project or year.
* Flexible vacation policy, with time off for EY Paid Holidays, breaks, personal and family care, and other leaves of absence.
Are you ready to shape your future with confidence? Apply today.
EY accepts applications for this position on an on‑going basis.
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities. If you have a disability and need assistance applying online or require an accommodation during the application process, please call 1‑800‑EY‑HELP3, select Option 2 for candidate related inquiries, then Option 1 for candidate queries, and finally Option 2 for candidates with an inquiry to route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.
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