PpAs a Technical Support Specialist, you ensure the smooth operation and business continuity of digital products and IT services across the Store in Lyssach. You combine hands‑on support with proactive maintenance and stakeholder collaboration. /p h3Who you are /h3 ul liExperience in IT support, technical services, or high passion within this Field /li liSolid understanding of hardware, software, and IT infrastructure /li liFamiliarity with IT service management, IKEA processes and tools /li liStrong problem‑solving skills and ability to work independently /li liCustomer‑oriented with excellent communication skills /li liAbility to manage multiple priorities in a dynamic environment /li liBasic understanding of project and change management /li liInterest in digital innovation and emerging technologies /li liFluent in German and good understanding of English /li /ul h3Your responsibilities /h3 ul liEnsure availability of digital products and platforms /li liManage IT asset lifecycle (inventory, procurement, deployment) /li liProvide 2nd‑level support for hardware and software /li liSupport rollouts, upgrades, and new site setups /li liPerform monitoring and preventive maintenance /li liResolve and prioritize incidents, and escalat when needed /li liSupport projects and global deployments /li liTrain on‑site staff and new hires /li /ul h3Benefits /h3 ul li28 vacation days (based on a 100% workload) /li li8 weeks paid parental leave for fathers; 20 weeks paid parental leave for mothers /li liVery attractive social benefits /li li15% staff discount on your purchase – in every Swiss IKEA store /li liYou would rather travel to work by public transport? We pay between 85% and 100% of your yearly travel ticket /li liFree parking facilities /li liUnlimited access to the LinkedIn learning platform /li liAffordable and healthy meals in our staff canteen (CHF 4.50 for meat dishes and CHF 3.50 for veggie dishes) /li liBonus payments for all employees /li /ul /p #J-18808-Ljbffr