IT Desktop Infrastructure Technician - Allschwil, Switzerland
Join our dynamic team as a 2nd Level Support Engineer in Allschwil, where we foster learning and collaboration in a tech-enabled workplace!
Overview
Join our team as an IT Desktop Infrastructure Technician and support enterprise IT operations with hands-on troubleshooting of hardware, software, and network issues. If you\'re working as an ICT system technician, onsite technical support, or desktop support engineer, apply for your great next move. Your support helps keep global business running and makes a difference every day!
On-site in Allschwil from Monday to Friday, 9 am to 5 pm.
Key Responsibilities
* Advanced experience in installing, troubleshooting, and repairing desktops, laptops, printers, and a wide range of peripheral devices.
* Troubleshoot and repair more complex hardware issues independently (e.g., motherboard failures, network card issues, advanced printer troubleshooting) and troubleshooting hardware at physical locations with minimal supervision or guidance. Escalating complex network hardware issues.
* Software/OS Deployment: Supports OS/software deployments and operating systems using tools like MSCM, WDS, Intune, and other enterprise-level deployment tools.
* Desk-side support: higher-level break/fix issues for desktops and laptops, including OS repair, registry fixes, and complex software conflicts.
* Troubleshooting antivirus and anti-spyware software: Handling escalated software installation or troubleshooting issues that Level 1 engineers cannot resolve.
What will you bring to ESP?
* Experience: 3-5 years providing IT infrastructure support, including hardware, software, and OS troubleshooting.
* Languages: Minimum B2+ in English and German.
* Technical skills: Good command of Windows OS, Active Directory, knowledge of LAN/WAN, MSCM, WDS, Intune.
* Certifications: CompTIA A+ (or willingness to obtain); ITIL knowledge is a plus.
* Soft skills: Strong problem-solving, communication, and teamwork abilities.
Salary & Benefits
* Contributory pension
* Access to Perkbox voucher-based platform
* Unlimited access to free learning and development resources (courses such as CompTIA A+, ITIL, CCNA, Microsoft Office 365, AWS Cloud Practitioner, DevOps to Cloud Architect, and more)
Why Join Us?
* Career Growth: Expand your IT skills with hands-on enterprise experience and exposure to complex technical support scenarios.
* Diverse Team: Work in a global, innovative environment.
* Impactful Role: Keep businesses running smoothly with your IT expertise.
* Wide Exposure: Gain valuable experience across multiple industries and clients.
About ESP Global Services
ESP Global Services is a leading provider of customized IT support solutions to clients across the globe. From delivering seamless day-to-day IT support to managing complex technology projects, we are trusted by global businesses and the aviation industry to meet demanding service levels and security requirements. ESP Global Services is an equal opportunity employer.
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