Responsibilities Management and development of an internal sales team Support and coaching of employees and ensuring smooth order processing Support in project management and coordination of cross-departmental tasks Ensuring data quality, reporting, and analysis (e.g., sales, forecasts, supplier reports) Helping to shape the division's strategy with a focus on customer experience Integrating new systems and interfaces (e.g., Power BI, Salesforce) Driving efficiency, digitalization, and customer experience Hardskills Completed commercial training, further training in business administration, process management, or customer experience management Several years of experience in customer service, order processing in project business, or customer experience Salesforce experience is an advantage Management experience is an advantage or high motivation to take on a leadership role Very good knowledge of SAP, MS Office, and reporting tools (e.g., Power BI) Experience in process development and interface management Very good written and spoken German and English, other languages are an advantage Softskills Passion for customer experience and service quality Strong leadership and communication skills Solution-oriented, independent, and structured approach to work Analytical thinking combined with pragmatism in day-to-day business Customer-focused approach with a keen sense of quality and efficiency Enjoyment of teamwork and assertiveness when dealing with complex issues We offer An open and collegial corporate culture Freedom for ideas Participation in sports and leisure activities Promotion through further training, especially at our SKAN Academy Intensive and job-oriented induction Short decision-making paths and flat hierarchies Open communication policy 5 weeks holidays and the possibility of further holidays For questions please contact Viviane Braxton jid1343535a jit0938a jiy25a