Join to apply for the ICT-Supporter/-in Professional (795) role at Bundesamt für Informatik und Telekommunikation BIT.
Location: 80-80%, Bern, with mobile and home office options.
Responsibilities:
* Assist customers with IT issues and support inquiries as the first point of contact.
* Analyze and resolve issues in first-level support.
* Plan on-site visits independently with technicians.
* Contribute to the development of our support services.
Qualifications:
* Education as an IT specialist EFZ or comparable qualification.
* Experience in IT service desk or customer support is advantageous.
* Strong knowledge of Microsoft products.
* Excellent communication skills.
* Proficiency in a second official language, passive knowledge of a third, and good English skills are a plus.
About BIT:
We are an innovative, agile office developing digital solutions for Switzerland, supporting mobile and remote work, and fostering a culture of openness and continuous learning.
What we offer:
* Work for Switzerland, contributing to the country's success.
* Diversity and equal opportunities.
* Support for physical and mental health at work.
Additional information:
Please apply via our application management system by clicking "Jetzt bewerben". We do not consider applications from staffing agencies for this position.
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