Your tasks * Manage the technical implementation of the SAP FSM Solution with various constellations of connected back end systems including SAP ECC CS, non-SAP ERP systems and in the future S/4HANA Service Management * Manage the SAP FSM application, implementing change requests and 2nd level support, fixing tickets for Key User * Accountable for the SAP FSM end-to-end operation for system stability, maintainability and performance * Act as Business Partner interacting directly with different Stakeholders (Head of Customer Service business, Business Process Owners, Key Users, ERP Functional Experts, External Partners, SAP AG, IT team) * Write and keep updated technical documentation * Enrich permanently solution database to increase 1st level support ticket fixing * Adhere to process harmonization and standardization guidelines, security best practices, GDPR regulation Your profile * Bachelor/Master degree (Economic, Business, IT or Engineering) * SAP FSM * SAP ECC CS, S4/Hana Service Management, SAP Service Cloud knowledge a key differentiator * Proven record as external and/or in-house consultant dealing with full SAP FSM implementation and integration with back-end systems * Knowledge and experience of implementing the FSM Cloud Connector (proaxia FSM Cloud Connector) integrated with SAP ECC CS and/or S/4HANA * Strong knowledge in interface technology (EAI, CPI,) * Knowledge of the Engineering Machinery and Component Industry Customer Service processes an asset * Excellent English level (oral and written) to be used nearly 100% of the time. French, German, Italian or Chinese an asset * Self-starter, Hands-on attitude, Solution finder and Pro-active * Customer oriented Benefits Clear vision and purpose Sustainability and innovation focus We have high sustainability and innovation goals. Let's work towards a sustainable future together. Excellent learning tools We provide development opportunities for everyone. We offer global learning tools as well as trainings and specialized courses. Great career opportunities As a global acting company we provide many opportunities regarding career growth. We also offer a dedicated talent management process (MyNextBigStep@GF) to boost your career. Your contact Fanny Brault HR Manager Web E-Mail Rue du Pré-de-la-Fontaine 8 1217 Meyrin Switzerland View larger map Your work route Apply now Who we are GF Machining Solutions is the world-s leading provider of machine tools, diverse technical solutions and services to manufacturers of precision molds and tooling and of tight-tolerance, precision-machined components. The key segments we serve include the aerospace, automotive, medical, energy, information and communications technology (ICT) and electronics industries GF Image movie 2021 \\GoingForward - German subtitles GF is one of the \