Overview
Description
Tillman FiberCo is building a 100% fiber network to support the next generation of broadband services. Tillman FiberCo is a portfolio company of Tillman Global Holdings, a holding company focused on building premier digital infrastructure businesses globally.
We are seeking a Director of Installation & Maintenance (I&M) to lead statewide fiber installation and maintenance strategy, execution, and performance for Tillman FiberCo’s growing FTTP network across Florida. Reporting to executive leadership, this role owns vendor strategy, operational governance, budget planning, and cross-functional alignment to ensure best-in-class service reliability, efficiency, and regulatory compliance.
Responsibilities
* Strategic Leadership: Develop and implement the statewide I&M strategy aligned with corporate growth and customer experience goals.
* Vendor & Partner Governance: Lead vendor selection, contract negotiation, and KPI scorecards to ensure accountability and scalability.
* Performance Management: Define and track statewide KPIs (MTTR, SLA, Repeats), leveraging analytics to improve quality, reduce costs, and enhance NPS.
* Budget & Resource Planning: Own annual budgets, resource forecasts, and workforce scaling models across all Florida markets.
* Cross-Functional Alignment: Collaborate with Engineering, Construction, and PMO leadership to ensure operational readiness for new network builds.
* Compliance & Quality: Oversee FCC and state compliance frameworks, ensuring audit-ready documentation and adherence to design standards.
* Leadership Development: Build and mentor a high-performing leadership bench (Sr. Managers, Managers), fostering accountability, safety, and continuous improvement.
* Innovation & Tooling: Champion FSM standardization, dispatch optimization, and predictive maintenance initiatives.
Qualifications
* 10+ years in telecom or broadband I&M operations, with 5+ years in senior leadership
* Proven success scaling multi-market field operations and vendor ecosystems
* Strong business acumen, budget ownership, and KPI governance experience
* Expertise in fiber optics, Wi-Fi systems, and FSM tools
* Executive presence with the ability to lead cross-functional initiatives and present to senior leadership
Benefits
* Challenging, rewarding career within a growing company, backed by a global investor and owner of digital infrastructure assets.
* Competitive Salary
* East Coast based company (will work on EST time)
* Direct Hire Opportunity
* Collaborative environment, with on-the-job training and mentorship opportunities
* Competitive benefits and wellness package, including medical, dental and vision coverage.
* 401k plan with company match
* Generous PTO and 11 holidays annually
* Paid parental leave.
* Employee Recognition Program
Details
* Seniority level: Director
* Employment type: Full-time
* Job function: Management and Manufacturing
* Industries: Telecommunications
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