On behalf of our client, a large bank in Switzerland, we are looking for a Senior IT Service Owner.
Your Responsibilities
* Understand the business objectives and design / evolve correspondent IT services in the area of compliance related processes like account opening, periodic KYC review, fraud detection or fund transfer compliance
* Liaise and communicate with all stakeholders
* Ensure and maintain the IT service catalogue and service documentation
* Ensure and coordinate the incident, problem and change management processes
* Assess and mitigate service risks and respond to risk related matters such as audits, access rights controls and risk assessments
* Identify and implement continuous service improvements through automation, process improvement as per ITIL practices
* Manage, monitor and report service level agreements and performance
* Administrate software support and maintenance contracts
Your Profile
* University degree in information technology, computer science, business administration or other related fields or completed apprenticeship or similar banking education
* Industry specific knowledge is required
* Proven ability and experience in IT Service Management
* Strong knowledge in the area of compliance processes of banks (account opening, KYC, AML, KYT, fraud detection, etc.)
* Knowledge in ITIL practices is required
* Ability to weigh problems and set priorities, strong analytical and problem solving skills
* Excellent interpersonal skills, communication and presentation skills
* Capability to work independently
* Ability to perform multiple tasks in parallel at the same at a high level of quality
* Fluency in English; fluency in German and / or French is a plus
* Central city office locations across Switzerland
* Above average insurance coverage fully borne by the bank
* Contribution to health insurance and meal allowance
* Global growth strategy and stable environment
#J-18808-Ljbffr