In this role, you’ll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.
Your role and responsibilities
* Lead delivery of CRM and go-to-market transformation programs.
* Oversee implementations across Salesforce, Veeva, and related platforms.
* Partner with sales, marketing, and commercial leadership.
* Build and maintain strong client relationships with senior business leaders.
* Partner with senior client stakeholders to shape solutions across consulting, cloud, data, and AI.
* Oversee project scope, timelines, budgets, and resources to ensure successful outcomes.
* Lead cross-functional teams across business, IT, and delivery organizations.
* Act as the primary client point of contact for project delivery, risk management, and issue resolution.
* Contribute to continuous improvement and best practice sharing within the delivery organization.
Required education and technical expertise
* Bachelor’s Degree
* 10+ years of experience in CRM delivery and sales transformation.
* Strong understanding of marketing and sales processes.
* Proven track record of delivering complex IT or business transformation projects.
* Excellent communication, leadership, and stakeholder management skills.
* Proficiency in project management methodologies (Agile, PMP, or equivalent).
* CPG/FMCG industry experience is required.
* Fluent in English (written and spoken).
* Swiss / EU nationality or valid Swiss work permit.
Preferred technical and professional experience
* Experience in Global CRM rollouts.
* Familiarity with IBM tools, processes, and delivery governance frameworks.
* Certification in PMP or Agile methodologies.
* French or German language is an asset.
IBM is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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