Your tasksThe Customer Service Officer is responsible for providing support to the Area Sales Managers and ensuring high levels of customer satisfaction in the low, medium and high voltage Cable Systems and Accessories industry. This role involves handling customer inquiries, processing orders, managing documentation, and coordinating with internal teams to resolve issues efficiently.Respond to customer inquiries via phone, email, providing accurate information regarding cable systems, accessories, pricing, data sheets and availability.Handle customer complaints, resolve issues, or escalate them to the appropriate stakeholder when necessary.Process customer orders, ensuring accuracy and timely entry into the system.Coordinate with the warehouse and logistics teams to ensure timely dispatch and delivery of products.Monitor and update order status, keeping customers informed about any delays or issues.Maintain and organize customer files, ensuring all documentation is accurate and up-to-date. Prepare and process invoices, credit notes, and other relevant documents.Coordinate product returns and exchanges, ensuring compliance with company policies.Suggest improvements to processes and procedures to enhance customer satisfaction and operational efficiency.Your profileEducation: Technical or economical degree; an associate degree in business administration or a related field is a plus.Experience: Minimum of 1-2 years of experience in a customer service role, preferably in the cable systems, electronics, or related industries.Skills: Strong communication and interpersonal skills. TeamorientedProficient in Microsoft Office SuiteFamiliarity with customer service software and CRM systems is a plusExcellent organizational skills with attention to detailAbility to handle multiple tasks and prioritize effectivelyFluent in German, very good command of English (written & spoken), every additional foreign language is a plusWe offerChallenging and highly interesting workOpen, collegial corporate cultureHighly motivated and competent teamFlexible working hours and the option to work from homeGood social benefitsFavourable parking optionsVery good connection to the public transport (directly located at Brugg railway station)Your contactWould you like to contribute to the successful implementation of our motto "well connected"? Join our network. We are looking forward to receive your detailed, complete online application via the link below. jid9406769a jit0729a jiy25a