Are you passionate about optimizing cash flow, managing customer accounts, and ensuring operational excellence across the billing and collections cycle?
We're looking for a Billing & Collections Specialist to join our Finance team and play a key role in strengthening our Accounts Receivable operations. This position combines financial analysis, customer account management, and cross-functional collaboration to ensure timely collections, accurate billing, and healthy customer relationships. we want to hear from you.
What will your mission be?
Ensure the end-to-end management of Accounts Receivable processes (billing, collections, and debt control), guaranteeing accuracy, compliance with contractual terms, and optimization of working capital.
You will act as a key link between Finance, Commercial teams, Customer Service, and other business areas, supporting data-driven decision-making and credit risk management.
What will you do in your day-to-day?
* Manage the follow-up and collection of outstanding customer balances (credit and prepayment accounts).
* Execute the billing process, ensuring accuracy and timeliness.
* Issue, send, and follow up on customer invoices.
* Record and post incoming payments (bank transfers, credit cards, and other payment methods).
* Reconcile customer accounts and investigate discrepancies.
* Monitor deposits, promotions, and contractual payment conditions.
* Handle OTA reservation collections through Virtual Credit Cards (VCC).
* Prepare regular reporting on accounts receivable and customer balances.
* Develop cash collection forecasts (weekly, quarterly, and annual).
* Analyze doubtful accounts and propose monthly provisions.
* Support Legal in the management of delinquent customers.
* Prepare documentation for internal and external audits.
* Coordinate and resolve issues with internal stakeholders (Commercial, Customer Service, etc.).
* Contribute to the continuous improvement of billing and collections processes.
What are we looking for in you?
* 2-3 years of experience in Accounts Receivable, Billing, or Collections.
* Solid understanding of accounting principles and account reconciliation processes.
* Experience in the travel, tourism, or hospitality industry is a plus.
* Experience working with ERP systems (SAP, Oracle, Navision, or similar).
* Advanced Excel skills.
* Strong analytical mindset and attention to detail.
* Excellent communication and cross-functional collaboration skills.
* Highly organized, proactive, and results-oriented profile.
* Professional communication skills in English and Spanish.
If this sounds like your next challenge...
Join a team where your work directly contributes to financial performance, operational efficiency, and cash flow optimization.
If you are excited about improving processes, working with data, and making a measurable impact in a growing business... we are looking forward to your application.
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