The North Face EMEA is looking for an exceptional Sales Rep - Digital Self Service to join our Wholesale team with a 6 months duration contract based in Stabio, Switzerland.
Let’s Talk about the Role
To become a core member of the Wholesale team, with specific focus on optimizing the Digital processes and embracing the Self-Service model to further develop this business model (i.e. B2B and Self-service portal for an E2E order management experience). The remit has mainly two elements:
1. Commercial and sales development, directed to the achievement of specific sales targets and objectives agreed by the Company and the successful implementation of Brand’s plan for the channel aligned with performance KPIs and OGSTM.
2. Operating model optimization and excellence execution: to be the connector between Brand HQ and the digital self-service account base, to translate commercial needs into tools/processes recalibration to grant best-in-class customer experience.
Primary accountabilities
3. Leverage digital sales tools and initiatives to maximize and accelerate adoption, active usage and foster a self-service mindset within the existing (and new) customer base.
4. Operating models assessment and tools optimization: Improve internal efficiency proposing changes to the process to ensure digital self-service tools are always aligned to the business need and best in class vs. competitors by leveraging Multi-Channel Operations and its Digital Sales Tools Team.
5. Collaborate x-functionally to define product assortments and order proposals in coordination with MCO & Merchandising in full alignment with product segmentation and distribution guidelines.
6. The effective and commercially successful management of the specified business channel, critically achieving key financial targets set on an annual and seasonal basis, for the selected set of accounts.
7. The development of a meaningful and achievable business plan for the channel, with the aim of maximizing revenue and efficiency. The plan will drive the business development of the channel and will be reviewed on a regular basis by management to ensure a healthy balance between revenue and efficiency is always at the center.
8. Ensure timely receipt and entry of all pre-season orders to aid the buying process and maximize the Company’s delivery performance.
9. Manage the account base within the specific terms and conditions set down by The North Face.
10. Obtain regular sell-through information (where possible) in order to both facilitate the order management process and increase Company awareness of market trends etc.
11. Keep and maintain up-to-date account profiles and core account data.
12. Ensure that any new account enquiry or prospective account meets The North Face’s distribution criteria
Skills for Success
The requirements listed below are representative of the knowledge, skills, and /or abilities required for the individual to be successful in this position.
13. Education: University degree not compulsory; however, a high standard of education.
14. Experience: Wholesale selling, possibly in a digital environment, e-Commerce knowledge, Outdoor/Sporting goods industry retail experience.
15. Abilities/Skills: Strong computer skills, tech-savvy, excellent influencing skills, change management mindset.
16. Language: Excellent communication skills in English are mandatory (both written and spoken), as well as proficiency in at least one other European language, such as Spanish, French, or German.
What’s in it For You
We’re in the business of unleashing human potential, driven by the ideas, energy and commitment of our people. That’s why we offer comprehensive benefits that encourage mental, physical and financial well-being for all VF associates. When it comes to benefits, we’re the total package.
17. A supportive feedback-based culture where respect and integrity guide us in what we do
18. An inclusive international environment where people of diverse backgrounds, lifestyles and nationalities love working together
19. Be part of an iconic lifestyle brand in a multi brand, multi countries organization
20. On site gym offering health and well-being initiatives
21. A discount card with 50% on all VF brands
22. Break out areas offering complimentary hot drinks
Free to Be, Inclusion & Diversity
As an equal opportunity employer, we strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day.
If you like what you have read and want to join our team then we would like to hear from you!
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