Customer care representative - 20%

PpJob Description /p h3Your mission /h3 pDo you love helping people and learning new things? If so, you might be the perfect fit for our Customer Care Representative position. You will be the main link between Yuh and our awesome clients, who use our app to manage their finances and investments. You will answer their questions, solve their problems, and guide them through their financial journey with Yuh. /p h3Key Responsibilities /h3 ul liAct as a point of contact for clients, primarily handling written inquiries (chat, email, in-app messaging), and delivering a professional, friendly, and solution-oriented customer experience. /li liProvide prompt, accurate, and reliable support related to the Yuh app and banking services, ensuring a high level of service quality. /li liSupport clients by clearly explaining products, features, and processes in an easy-to-understand and empathetic manner. /li liEnsure high client satisfaction by carefully addressing requests, executing client instructions, and resolving issues with professionalism and attention to detail. /li liIdentify opportunities to improve the customer experience during interactions and contribute ideas to enhance services and processes. /li liAccurately document client interactions in internal systems and ensure proper follow-up where required. /li liCollaborate closely with the Customer Care team and other departments to ensure smooth and efficient service delivery. /li liComply with internal guidelines, regulatory requirements, and the principles of fair client treatment at all times. /li /ul /p #J-18808-Ljbffr