Key ResponsibilitiesProvide Level 2 and 3 support for escalated endpoint incidents, requests, and problems.Manage and troubleshoot device configurations, application deployment issues, and policy conflicts.Manage services for Printing, Collaboration and Mobile systems.Coordinate with hardware vendors such as Apple, Dell and HP for device procurement, warranty support, and escalation of security and hardware-related issues.Use Microsoft Intune and Azure AD for device lifecycle tasks such as enrolment, compliance, and conditional access.Support and remediate endpoint security issues, including Defender for Endpoint alerts and compliance failures.Monitor system health, resolve configuration drift, and maintain endpoint consistency across platforms.Execute and support device deployment processes using Microsoft Autopilot.Maintain and improve provisioning scripts, task sequences, and automation for consistent rollout experiences.Perform troubleshooting for provisioning failures and optimize setup processes.Investigate and resolve user-reported endpoint performance issues (boot time, login delays, slowness).Collaborate with Service Desk and L1 teams to collect feedback and drive incident resolution improvements.Use available tools (e.g., Endpoint Analytics) to assess and improve the end-user device experience.Required Skills & ExperienceSolid experience with Microsoft Intune, Azure AD, and Autopilot-based deployment.Strong understanding of endpoint security (Microsoft Defender, BitLocker, Conditional Access).Proficiency in Windows 10/11 management, with working knowledge of macOS, iOS, and Android support.Familiarity with scripting (e.g., PowerShell) for automation and troubleshooting.3–5 years in a technical support or endpoint engineering role, including Level 2/3 support responsibilities.Strong analytical and troubleshooting skills for complex endpoint and workplace issues.Customer-service orientation with the ability to communicate technical issues clearly and professionally.Experience working in enterprise environments with ITSM tools (e.g., ServiceNow) and following ITIL practices.Job requirementsThis role is ideal for a hands-on IT professional with strong endpoint management skills and a customer-focused mindset, looking to grow within a dynamic enterprise environment.Company descriptionThe Endpoint IT Support Engineer is responsible for delivering Level 2 and Level 3 support for endpoint management and user workplace technologies. This includes advanced troubleshooting, configuration, and maintenance of devices across Windows, macOS, Android, and iOS platforms. The role supports escalations from frontline service desks and ensures stable, secure, and efficient operation of endpoint environments through hands-on technical execution using Microsoft-based management tools like Intune and Autopilot.
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