Success Plan Manager - SAP Academy for Services & Consulting - SWITZERLAND (Hybrid)
We help the world run better At SAP, we keep it simple: you bring your best to us, and we’ll bring out the best in you. We are builders touching over 20 industries and 80% of global commerce. The work is challenging – but it matters. You’ll find a place where you can be yourself, prioritize wellbeing, and truly belong.
About the Role As a Success Plan Manager, you will develop into a trusted advisor who supports customers in adopting, optimizing, and realizing value from SAP solutions including SAP S/4HANA, RISE with SAP, SAP Business Technology Platform (BTP), and SAP Business AI.
Responsibilities
* Translate customer business objectives into structured success activities.
* Support outcome-driven Success Plans aligned to customer priorities.
* Contribute to governance, cadence management, and value discussions.
* Collaborate across SAP delivery, architecture, and adoption teams.
* Apply SAP’s Success Plan methodology consistently and at scale.
* Complete the structured 12‑month academy program.
* Participate in classroom learning, simulations, and real‑customer engagement scenarios.
* Support the execution of Success Plans under guidance of experienced Success Plan Managers.
* Assist with development, maintenance, and updates of customer success documentation.
* Prepare materials for governance meetings, including quarterly reviews and steering sessions.
* Support tracking of adoption milestones, consumption indicators, and value realization inputs.
* Participate in proactive risk identification and escalation preparation.
* Collaborate with Customer Engagement Partners, Enterprise Architects, Data Architects, Success Experts, and delivery teams.
* Learn and apply SAP’s integrated toolchain including Holistic Engagement Planner (HEP), dashboards, Cloud ALM, and customer insights tools.
* Contribute to continuous improvement of engagement quality and customer experience.
* Support executive-level customer relationships built on trust, transparency, and consistent delivery quality.
* Coordinate internal SAP stakeholders to ensure clarity of roles, responsibilities, and ownership.
* Ensure alignment between customer priorities, SAP recommendations, and delivered outcomes.
* Uphold SAP standards for service quality, governance, and customer engagement excellence.
Qualifications
* STEM degree or equivalent technology experience.
* 1–3 years as a Functional/Technical Consultant or in project management.
* Hands‑on exposure to solution implementation, integrations, and basic cloud/modernization patterns.
* Proven focus on customer value—defining success metrics and driving consumption, retention, and time to value.
* Knowledge of SAP solution architecture (S/4HANA, HANA, SAP BTP, Cloud/SaaS).
* Aware of governance, risk mitigation, performance, security, and disaster recovery considerations.
* Ability to translate business needs into technical/functional requirements and practical roadmaps.
* Strong communicator and relationship builder; customer‑facing with enablement skills (runbooks, training) and experience working with Customer Engagement Partners, Success Plan Managers, enterprise and data architects, Success Experts, and delivery teams.
* Proficiency in English to engage with our global network.
Team and Partners The Success Plan Manager is a core role within SAP Customer Services & Delivery and works closely with account teams and service delivery organizations to ensure customers achieve measurable outcomes from their SAP investments.
Equal Employment Opportunity
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, etc.), sexual orientation, gender identity or expression, protected veteran status, or disability. SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities.
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