PpRoche is shaping the future of diagnostics by building integrated solutions that connect instruments, software, services, and clinical workflows into a seamless ecosystem. To ensure these solutions deliver meaningful value to laboratories, clinicians, and patients worldwide, the Customer Experience Solution Design (CXSD) Chapter plays a central role. With more than 50 specialists across UX, research, service design, and solution strategy, the chapter drives Roche’s ambition to create intuitive, evidence‑based and human‑centered experiences across the entire diagnostics portfolio. /p pTo strengthen this mission, we are looking for a Solution UX Lead—a senior design leader who can translate complexity into clarity and guide multidisciplinary teams toward coherent, high‑quality user experiences across multiple products and touchpoints. /p h3Solution UX Lead (Principal UX Designer) /h3 h3What this role enables /h3 pIn this position, you take ownership of the UX strategy and execution for end‑to‑end healthcare solutions. You orchestrate design activities across discovery, concept shaping, validation, and delivery, ensuring that user needs, business goals, regulatory constraints, and technical realities converge into a unified experience. /p pYou act as the connective tissue between Product Management, Engineering, Medical, Regulatory, Quality, and business stakeholders—bringing structure, transparency, and customer‑centric decision‑making into large, multi‑year solution programs. /p h3Key Responsibilities /h3 ul liLead UX work across multiple streams, from early research and workflow understanding to solution definition, prototyping, validation, and launch readiness. /li liTranslate clinical insights, business priorities, and system constraints into actionable design direction and experience frameworks. /li liPlan and manage UX activities, including estimation, resource planning, dependency mapping, and delivery tracking. /li liCoordinate designers, researchers, and cross‑functional contributors across global and distributed teams. /li liEnsure design outputs are consistent, evidence‑based, and ready for development, verification, and regulatory processes. /li liEmbed UX into agile delivery structures, including backlog refinement, sprint rituals, PI Planning, and system demos. /li liIdentify risks, scope changes, and cross‑team dependencies early and propose mitigation strategies. /liliFacilitate workshops, design reviews, prioritization sessions, and alignment meetings with senior stakeholders. /li liCoach teams on UX methods, customer‑centricity, and design excellence. /li liRepresent UX in governance bodies, program reviews, and customer‑facing discussions. /li liContribute to improving design operations, estimation practices, and delivery efficiency within the chapter. /li /ul h3What you bring /h3 ul li8+ years of experience in UX, product design, service design, human factors, or related fields. /li liA proven track record leading UX for complex digital, hardware, or healthcare solutions. /li liStrong project‑ and program‑management capabilities, including planning, estimation, prioritization, risk management, and progress tracking. /li liAbility to define UX work packages, milestones, and staffing needs for multi‑stream programs. /li liExperience collaborating with Product, Engineering, Regulatory, Quality, Research, and business stakeholders. /li liExcellent communication, storytelling, facilitation, and stakeholder‑management skills. /li liStrength in structuring ambiguity and translating insights into clear design direction. /li liExperience working in agile product development environments; familiarity with SAFe, Agile Release Trains, PI Planning, or Lean UX is a strong advantage. /li liExperience in healthcare, diagnostics, medical devices, laboratory workflows, or regulated industries is highly desirable. /li liExperience working with global, distributed, or matrixed teams. /li liFluency in English; German is an asset. /li /ul h3Nice to Have /h3 ul liExperience with regulated product development, usability engineering, human‑factors validation, or risk management. /li liContributions to design systems or solution‑level UX governance. /li /ul /p #J-18808-Ljbffr