PME X une trentaine de DigicallBilingual Contact Center Agent F/I, F/D or F/E (%)PME X une trentaine de Digicall specializes in managed services and Business Process Outsourcing. We offer Contact Center and customer management services with high added value, thanks to telephone and software infrastructure. Services are offered in multiple languages, 24/7, to a varied clientele: medical establishments (hospitals, clinics), banks and financial companies, law firms, and large companies.Bilingual Contact Center Agent F/I, F/D or F/E (%)Your missionAs a Contact Center agent, you will be at the heart of the relationship between our clients and their customers. You will ensure professional, efficient, and empathetic handling of calls, alarms, and various transactions, guaranteeing a high-quality service.Main responsibilities- Manage customer transactions: incoming calls, technical alarms, help desk, etc.- Perform various tasks related to customer follow-up and process emails.- Answer and coordinate calls for emergency services.Profile- French language, with excellent command of a second language: Italian, German, or English (oral and written).- Flexibility is essential regarding schedules and working days (24/7 activity).- 2 to 3 years of experience in a contact center or customer service (an asset).- Sense of service, rigor, flexibility, ease, and communication skills.- Resident in Switzerland, with a Swiss passport or valid work permit.We offer- A varied and stimulating position in a human-sized structure.- Complete training provided upon your arrival.- A dynamic professional environment and competitive salary with bonuses.- Very easy access by public transport and parking on site.Interested?Submit your complete file today (CV, work certificates, and diplomas) via the platform. jid3252684aen jit0520aen jpiy26aen