Ph3Job Description /h3 pJoin our Customer Success Team and play a key role in delivering exceptional service to our clients. You'll manage customer interactions, coordinate cross-functional support, and ensure smooth onboarding and issue resolution. If you're organized, customer-focused, and thrive in a dynamic, matrix environment - this is your opportunity to make an impact. /p h3Responsibilities /h3 ul liHandle daily customer communication and support for accounts without a dedicated Project Manager /li liEnsure prompt and professional responses to all customer inquiries /li liCoordinate with internal teams (Operations, Quality, etc.) to resolve customer queries /li liNotify customers of any deviations or Out of Specification (OOS) results /li liMaintain a central repository of key customer information /li liOrganize and lead customer meetings, technical visits, and presentations /li liSupport customer audits, representing PMO for assigned accounts /li liEnsure smooth onboarding with complete and accurate order information /li liCollaborate with Order Management to improve customer data quality /li liUphold Solvias’ client engagement principles and promote customer-centric behavior /li liMonitor and report customer feedback using relevant KPIs and metrics /li /ul h3Qualifications /h3 ul liBSc in Life Sciences preferred, with 2+ years in a Life Science or customer service role /li liSolid experience in customer-facing roles (CRM/CDMO environment, customer service) /li liStrong commercial awareness and business mindset /li liSkilled at building and maintaining internal and external relationships /li /ul /p #J-18808-Ljbffr