Overview
About Iwg
With over 3,000 locations in over 100 countries and 1,000 cities across the world, IWG is the global leader in the fast-growing Workspace-as-a-Service (WaaS) sector. As the owner and operator of internationally renowned brands like Regus, Spaces, Signature, Open Office, Kora and MOS, we provide local and global networks for all kinds of businesses. From independent sole traders and fledgling start-ups to the world’s largest corporations, we provide cutting-edge, inspirational workspaces that support effective working and collaboration.
Job Purpose
To support the IT Services organization of a global service provider in the flexible workplace solutions market. This role involves a wide range of responsibilities including project delivery, project control, reporting, documentation, and stakeholder coordination. The role is key to ensuring that IT projects are delivered efficiently, within scope, and to agreed quality and timeline standards. The role also includes maintaining current IT infrastructure of existing centers, security equipment and employee’s equipment.
Key Accountabilities
* Manage and deliver franchise IT projects approved at a global level.
* Coordinate with local managers and business teams across multiple regions.
* Collaborate with internal IT teams, helpdesk resources, network and infrastructure engineers, security teams, and third-party vendors.
* Work with Customer Technology Managers to scope resource needs based on project deliverables and required skills.
* Assist in identifying and securing project resources by liaising with relevant functional leads.
* Own and maintain project documentation including: project initiation documents, cost justifications and business cases, transition to BAU plans, support handover materials, regular project status and progress reports.
* Highlight and escalate delays and risks using RAG charts and other status tools.
* Create and manage project Gantt charts, timelines, and critical path documentation.
* Apply Change Control processes when necessary to manage scope or delivery impacts.
* Participate in regular PMO and governance meetings to report on status and share updates.
* IT Project Management: design floor plans with IT devices setup (CCTV, printers, speakers, Wi-Fi, Access control systems, fixed PCs, payment terminals and all devices that are included in project test-fit).
* Centre team assistance for urgent requests (may include internet outage, setting up of new IT devices).
* Advise Sales & Ops teams for clients IT service requests.
* E3 license assignment for any new Switzerland staff member.
* Mobile lines management.
* Ensure team awareness about IT threats.
* Owner of all PM processes for repairs, equipment orders and supplier management.
* Support in all IT subjects to Master Franchise Family Office.
Required Knowledge, Skills And Qualifications
* Proven experience in IT Project Management or a similar project delivery role.
* Strong understanding of IT operations, infrastructure, or service delivery models. Strong stakeholder management skill (is a must have).
* Exceptional English communication skills (written and verbal). German spoken is a real plus.
* Autonomous person without leaving aside reporting to senior management.
* Proven ability to manage complex stakeholder relationships across diverse regions.
* Strategic thinking with strong analytical and problem-solving abilities.
* Excellent ability to communicate and collaborate.
* Ability to thrive in a team-oriented and collaborative environment.
* Willingness to travel around the country.
You are much more than your qualifications, and we believe in the potential of every single candidate. We look forward to getting to know you!
* Experience working in dynamic, fast-paced environments with changing priorities.
* Strong organizational and time management skills; able to meet tight deadlines.
* Confident managing multiple tasks/projects concurrently with minimal supervision.
* Cross-cultural awareness and ability to collaborate with global teams.
* Proactive problem-solving abilities and a solution-focused mindset.
* Able to operate in a flat organizational structure with a hands-on, “no task too small” attitude.
* Proficient in Microsoft Office, especially Excel, MPSO, Word and PowerPoint.
* Previous experience managing projects within a multinational company is highly desirable.
* Minimum of 5 years\' experience in project management or IT-related role.
NOTE: This job description is not intended to be all-inclusive. The Employee may perform other related duties to meet the ongoing needs of the organization.
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