Ph3Opportunity /h3 pAre you passionate about delivering exceptional customer service and driving operational excellence? We are looking for a dynamic and enthusiastic bService Execution Team Leader /b to join our (Logistics) team. /p h3Key Responsibilities /h3 ul liLead and inspire the Service Execution team to deliver top‑notch customer service and achieve outstanding results. /li liOversee daily operations to ensure smooth and efficient service execution. /li liDevelop and implement strategies to enhance customer satisfaction. /li liMonitor and analyse KPIs to identify areas for improvement and act promptly. /li liPromote a culture of customer focus and continuous improvement within the team. /li liCollaborate with customer service departments and our service partner to optimize processes and resolve customer issues promptly. /li liEmpower team members through training, mentoring, and support to help them achieve their full potential. /li /ul h3Qualifications Experience /h3 ul liRelevant experience and proven performance in customer service or logistics role, ideally in a retail environment. /li liProven experience in a leadership role. /li liStrong customer mindset with a passion for delivering exceptional service. /li liPassion for logistics and working in a fast‑paced and constantly changing omnichannel environment. /li liProactive problem‑solving skills and ability to handle challenging situations. /li liStrong organizational skills and ability to manage multiple tasks simultaneously. /li liAvailability to work weekends, early mornings, and late evenings. /li liAbility to communicate clearly in local language and in English with different people. /li /ul h3Team Environment /h3 pWe are responsible for ensuring IKEA products are available for customers through effective picking and logistical processes, balancing range and space capacity with forecasting and ordering to provide high availability while minimizing costs. /p h3Benefits /h3 ul li28 vacation days (based on a 100% workload) /li li8 weeks paid parental leave for fathers; 20 weeks paid parental leave for mothers /li liVery attractive social benefits /li li15% staff discount on your purchase in every Swiss IKEA store /li liTravel ticket reimbursement between 85% and 100% of yearly ticket /li liFree parking facilities /li liUnlimited access to the LinkedIn Learning platform /li liAffordable and healthy meals in staff canteen (CHF 4.50 for meat dishes and CHF 3.50 for veggie dishes) /li liBonus payments for all employees /li /ul /p #J-18808-Ljbffr