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Staff Technical Content Developer (Technical Writer)
Fully Remote • Product
Full-time
Description
WHY JOIN US?
At CloudBees, we believe that great products deserve great documentation. As a Senior Technical Content Developer, you will work at the intersection of innovation and communication, collaborating closely with Engineering, Professional Services, UX, and Support teams. You will create high-quality technical content that empowers customers and internal technical teams to adopt and implement CloudBees solutions with confidence and ease.
WHAT YOU'LL DO
1. Serve as an embedded, fully integrated member of an Agile product development team.
2. Develop deep expertise in the product areas assigned to you and the end-to-end product use cases.
3. Maintain a strong general understanding of the other product and solutions.
4. Create, validate, and maintain highly technical, user-friendly product documentation, best practices, tutorials, and user interface (UI) content.
5. Identify documentation gaps and proactively design content strategies to address them.
6. Collaborate with UX researchers and designers to craft clear, concise interface text and enhance the overall user experience.
7. Build and maintain strong working relationships with subject matter experts (SMEs) across Engineering, Customer Support, and Professional Services.
Process & Quality Management
1. Perform structural, technical, and copy editing to ensure content adheres to company standards and the corporate style guide.
2. Scope documentation projects, set realistic deadlines, and manage deliverables using Agile methodologies.
3. Manage multiple content development projects simultaneously, ensuring consistent communication with all stakeholders.
4. Actively participate in peer reviews and quality assurance processes to ensure technical accuracy, completeness, and consistency.
5. Analyze content usage data and customer feedback to continuously improve content quality and relevance.
6. Contribute to ongoing improvements and automation in documentation workflows, tools, and best practices.
WHAT YOU'LL BRING
1. 7+ years of experience in technical writing or technical content development.
2. 2+ years of experience developing documentation for enterprise-level software products.
3. Exceptional written and verbal communication skills in English.
4. Strong organizational skills and the ability to manage multiple projects in a fast-paced Agile environment.
5. High proficiency in working directly with SMEs to develop, clarify, and organize complex technical content.
6. Expertise in source control systems, preferably Git.
7. Experience with bug tracking and project management tools such as Jira.
8. Proficiency with markup languages and documentation formats such as AsciiDoc, Markdown, or reStructuredText.
9. Solid understanding of cloud hosting platforms (AWS, Azure, or Google Cloud) and containerization technologies (Docker, Kubernetes).
10. Strong editing and peer review skills with a meticulous attention to detail and consistency.
11. A passion for simplifying complex technical concepts and making the difficult easy to understand.
12. Experience writing API documentation and developer guides is a strong plus.
13. Familiarity with continuous integration/continuous delivery (CI/CD) technologies and practices; knowledge of Jenkins is a strong plus.
14. Experience using analytics tools to measure content performance and user engagement is a strong plus.
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