Faern Hotels & Resorts (www.faernresorts.com) stands for exceptional experiences in breathtaking alpine settings. With four locations in the most beautiful mountain regions of Switzerland, we offer our guests a wide range of leisure activities and stunning views at over 1,200 meters above sea level. Each of our resorts features more than 120 rooms and is renowned for its warm hospitality and commitment to the highest quality.
About us :
Faern Hotels & Resorts (www.faernresorts.com) stands for exceptional experiences in breathtaking alpine settings. With four locations in the most beautiful mountain regions of Switzerland, our collection of Hotels & Resorts offers our guests a wide range of leisure activities and stunning views at over 1,200 meters above sea level. Each of our resorts features more than 120 rooms and is appreciated for its warm hospitality and commitment to the highest quality.
To strengthen our team in Zurich, we are looking for a motivated individual to join us immediately as a :
* who shares our passion for hospitality and excellence.
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About the role :
This role offers a broad insight into the areas of Sales, Marketing, and Revenue Management, with a special focus on the further development of our CRM system and ensuring proper data usage within the team. You will work closely with the Director of Sales (DOS) and the Sales Manager.
Key Responsibilities
* Compile and prepare weekly and monthly reports on sales, and marketing activities.
* Maintain internal dashboards for group offers and campaign tracking.
* Conduct market and competitor analyses in the hospitality and tourism sector.
* Identify and qualify B2B leads, support the Sales Manager and DOS in client outreach.
* Assist in the further development of our CRM system (e.g., Monday.com, Mews) in collaboration with the DOS.
* Ensure correct use of the CRM system by other team members, including corrections and support.
* Support in the creation of presentations, sales materials, and analyses.
* Promote internal communication between hotel teams and headquarters and support daily operations.
* Collaborate with external agencies, proofread texts in German and English.
* Maintain and update OTA content (e.g., booking platforms).
* Document campaign results and key learnings.
Your Profile :
Degree or Higher Education Diploma (e.g., in hospitality, marketing, communications, or business).
Fluent in both German and English, written and spoken – this is essential
Strong organizational and multitasking skills, with the ability to work independently after onboarding.
Confident using MS Office (especially Excel, PowerPoint); Canva knowledge is a plus.
Familiarity with CRM platforms and digital tools (e.g. Mews, Monday.com) is highly desirable but not decisional.
French or additional languages are a plus.
What we offer :
Meaningful work from day one – Join a passionate, supportive team and gain real experience with international tools in Sales & Marketing. You'll also get to contribute to exciting, high-impact projects.
Beyond the office – This isn't just a desk job. You'll also have the chance to travel to our resorts and see firsthand what makes Faern Hotels & Resorts so special.
Your launchpad – This role opened up because our incredible former S&M Coordinator relocated to Paris. We're excited to welcome the next rising star—maybe that's you?
Flexible work style – Work from home up to 2–3 days a week. We value performance, not presence.
Live the brand – Enjoy exclusive employee discounts in Switzerland's most stunning mountain destinations.
Deals that go the extra mile – Get access to discounts from 1,000+ well-known brands in fashion, lifestyle, travel, and more.
Room to grow – We believe in giving talent the space to shine. This is your chance to build a solid foundation for a long-term career.
Work hard, play well – Unwind with our team at monthly after-work drinks, breakfasts and fun events packed with great vibes.
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