About the Company
America’s Auto Auction Group includes America’s Auto Auction (“AAA”) is a leading nationwide vehicle auction/remarketing company. Based in Carmel, IN, AAA is one of the nation’s premier and rapidly growing auto auction groups with locations across the United States. The company’s daily mission is simple and straightforward: providing the highest quality service and operational execution for dealers and institutional customers.
We are seeking a skilled and customer‑focused Infrastructure Support Engineer to join our team, supporting auction locations across the U.S. In this hands‑on role, you’ll travel to sites to deploy, configure, and troubleshoot the technologies that keep auctions running, from Cisco/Meraki routers and switches to IBMi auction platform servers, wireless, and related infrastructure.
You will be the go‑to resource for on‑site technical assistance, preventive maintenance, and sale‑day readiness, ensuring each location operates at peak performance.
This is a field‑heavy, customer‑facing position, ideal for someone who thrives in varied work environments, likes solving problems on the spot, and is comfortable working independently or as part of a team.
Key Responsibilities
* Serve as the escalation point for infrastructure issues.
* Deploy, configure, and troubleshoot Cisco/Meraki networking gear, wireless, IBMi servers, and auction‑specific infrastructure.
* Perform network cutovers, hardware swaps, and system validations with minimal downtime.
* Conduct preventive maintenance to keep sites operational and avoid sale‑day disruptions.
* Maintain accurate site documentation, including network diagrams, equipment inventories, and configuration notes.
* Work closely with IT teams and auction staff to resolve issues quickly.
Requirements / Qualifications
* Bachelor’s degree or technical certifications and equivalent hands‑on experience.
* IT support or field service roles with proven troubleshooting skills (Tier 3 level preferred).
* Experience with:
o Cisco/Meraki routers, switches, wireless, and VLANs
o Windows Server environments
* Familiarity with IBMi auction platform servers is a plus (onboarding will include exposure to platform operations).
* Experience with Mobile Device Management a plus.
* Comfortable traveling frequently (25%–50%) to multiple locations, sometimes on short notice.
* Strong communication skills with both technical teams and non‑technical users.
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