PpLocation: Satigny, Geneva, Switzerland /p pThis role connects Planning, Production, Quality, and Customer Experience to ensure smooth end-to-end (E2E) order execution from planning to shipment. It combines production planning ownership with dedicated hypercare customer management, ensuring optimal service, prioritization, and responsiveness in a dynamic environment. The role acts as a Single Point of Contact (SPOC) for assigned hypercare customers, with full accountability for critical orders, driving alignment across stakeholders and managing risks, escalations, and service performance. /p h3Key Responsibilities /h3 ul liCoordinate across Planning, Production, Quality, Customer Experience (CX), and stakeholders to ensure optimal lead times and execution for hypercare and co-pre-ship orders /li liManage daily planning and scheduling (production plan, capacity, batch sizing, raw materials, release/monitoring of orders in line with MRP alerts (SAP ECC Kinaxis) /li liOwn end-to-end execution of hypercare orders, from planning to delivery, including order follow-up and sample coordination /li liAct as SPOC for hypercare customers, ensuring clear prioritization, strong follow-up, and proactive communication on orders, risks, and service level /li liDrive prioritization and arbitration decisions based on business needs, customer criticality, and capacity constraints /li liManage urgent requests, escalations, and crisis situations with full ownership, ensuring rapid resolution and alignment across stakeholders /li liEnsure proactive communication and issue resolution with CX and stakeholders, and drive mitigation actions when needed /li liEnsure compliance with business rules and support root cause analysis and continuous improvement initiatives /li liPartner with Production to ensure planning adherence and a balanced production plan (load, PV, BOM) /li /ul h3You Bring /h3 ul liStrong supply chain planning expertise, with solid understanding of production planning, MRP processes, capacity management, and end-to-end order flow (preferably SAP ECC Kinaxis experience) /li liExcellent coordination and stakeholder management skills, with the ability to connect Planning, Production, Quality, and Customer Experience teams and drive alignment in a complex environment /li liStrong ownership mindset, with the ability to manage priorities, make decisions, and operate effectively under pressure in a fast-paced environment /li liCustomer-oriented and solution-driven mindset, ensuring proactive communication, fast issue resolution, and strong follow-up on orders and escalations /li liHigh level of rigor and analytical thinking, with attention to detail in scheduling, batch management, order tracking, and compliance with planning parameters and business rules /li liStrong team player mindset, with the ability to collaborate effectively across functions and contribute to a high-performing team environment /li liExcellent communication skills, with English and French at professional working level (written and spoken) as a must /li liContinuous improvement mindset, actively contributing to process optimization, root cause analysis, and operational excellence initiatives /li /ul h3We Bring /h3 ul liA long history and a promising future of bold scientific innovation and passionate creation with our customers /li liA culture that prioritizes safety and well-being, both physically and mentally /li liThe opportunity to work for a company where sustainability is much more than a claim and is core to our strategy and purpose /li liA flexible work environment that empowers people to take accountability for their work and own the outcome /li liA firm belief that working together with our customers is key to great achievements /li liAn eagerness to be one team and learn from each other to bring progress to life and create a better future /li /ul /p #J-18808-Ljbffr