Tasks & Responsibilities:
* Acting as a digital enabler for our business colleagues & functions
* You drive employee productivity through consultancy, provide intimacy and site proximity
at the sites, and ensure a personalized employee experience.
* You leverage available data (e.g.: Nexthink, SNOW) for proactive support
* You support and manage the Incident/ Request management processes to ensure
Service Level Agreements are met and drive continuous improvement through trend
analysis.
* You manage IT hardware lifecycle management & deskside support processes/managed
services for the site
* You provide support & guidance for onsite services (e.g. events and meetings) by
leveraging from internal and external providers. Drive the user experience and promote
best practices
* You drive and enable standard workplace infrastructure, global/local projects, and
deployments in collaboration with product teams.
* You proactively address and follow through on process-improvement ideas
* You support local audit, inspection and certification requirements
* You support local Business Continuity and IT Disaster Recovery planning activities
Must Haves:
* Excellent working knowledge of the ITIL v3 processes in an IT service delivery
* Experience with ticketing systems and troubleshooting hardware, software and mobile devices
* Enterprise mindset that can break down silos. Focus on delivery through collaboration, and bringing
people together to work towards the same purpose across organisational boundaries
* Exhibits intellectual curiosity and integrity and has a strong passion for innovation
* Understanding of the supported operating systems, devices and applications, including the
* Google Suite of Applications, MS Office, etc.
* Solid written and oral communication skills in English, German is a plus
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