AOG Command Center Specialist Customer Support / Sales & Marketing Customer Support Full-time Stans, Switzerland Fly with us into the future and become part of the team at one of the most innovative aircraft manufacturers in the world. Your Tasks Coordination of AOG cases End-to-End with the aim to minimize the Return to Service Time Collaboration in a 365-day mid-shift operation and review technical inquiries from customers, service centers and subsidiaries for case priority and foster and communicate solutions Coordination of technical investigations and support across all stakeholders (Technical Support, Spares, Engineering, Service Centers) Identify process improvements and initiate potential adjustments Deliver daily status report about ongoing cases as a single POC and assistance in processing customer complaints Flexibility to travel to Service Centers or Operators and Summits as necessary With this you convince us Aviation technical background or similar education Several years of experience in aircraft maintenance AOG support / MCC role or BSc in Aviation Maintenance Management or similar experience Experience in maintaining Pilatus PC-12 and PC-24 is an advantage Experience in dealing with SAP S4/HANA, Jira SM, Salesforce and Office applications is a benefit Very good written and spoken English is mandatory Excellent communication skills towards internal and external clients and interfaces at all organizational levels High degree of responsibility with a structured way of working What we offer A committed, international team and unique projects Flexible working hours and individual pension solutions Support for training and opportunities for personal and professional development Discounted meals in our staff restaurant and various discounts for employees Team events at which we celebrate our successes together Become part of the Pilatus family We want to address everyone with our job ad's and are committed to diversity in our company – we are looking forward to receiving your online application For impressions: Check Instagram «pilatusaircraft»