Dispatcher / Fleet Operations Manager
Mein Luxus Reisen AG is a licensed Swiss premium transport company based in Kloten, directly near Zurich Airport. We hold our own BAV Transport Licence and operate a fleet of luxury Mercedes Sprinter minibuses providing private transfers, Uber/ride-hailing services, group tours, Premium Alpine Experiences with Mercedes VIP Sprinters, and the iconic Bollywood VIP Sprinter Experience across Switzerland and Europe.
We are growing fast. We do not hire average. We hire the best.
THE ROLE You are the nerve centre of this operation. Every driver, every vehicle, every trip runs through you. You do not wait for problems — you prevent them. You do not manage chaos — you eliminate it. This is a senior, hands-on role with real authority, real accountability, and direct impact on how this company performs every single day.
YOUR RESPONSIBILITIES
Dispatch & Scheduling
Own the complete driver and vehicle schedule across all service lines: Uber, airport transfers, private charters, and Sprinter tours
Monitor live operations in real time and resolve delays, cancellations, and emergencies immediately
Brief every driver fully before departure — route, client, vehicle, expectations
ARV Compliance & Tachograph
Apply Swiss ARV (SR 822.221) rules to every schedule without exception — this protects our BAV licence and is non-negotiable
Execute digital tachograph downloads on schedule and maintain a fully compliant legal archive
Track all driver licences and CPC/BKP certificates — no driver operates with expired documentation
Fleet Management
Coordinate all servicing with Mercedes- and tyre suppliers — zero downtime surprises, ever
Enforce strict vehicle cleanliness and presentation standards before and after every assignment
Document all vehicle damage immediately with evidence, manage insurance claims and repair authorisations
Cost & Expense Control
Approve driver expenses, fuel receipts, and toll invoices — verify every item against trip data
Maintain detailed vehicle cost sheets and deliver weekly cost reports to management
Identify cost leaks and act on them
Driver Management
Manage driver availability, holidays, absences, onboarding, and performance
Track all qualifications and flag renewals before they become a problem
Hold drivers to the standard this company is built on
YOUR PROFILE
Must-Have
3+ years of proven experience as a Dispatcher or Fleet Operations Manager in professional passenger transport
Expert, applied knowledge of Swiss ARV (SR 822.221) — you recite the rules, you do not search for them
Hands-on experience with BAV-regulated operations or equivalent licensed transport environments
Digital tachograph experience: downloads, driver card management, and legal archiving
Uber for Business or equivalent ride-hailing fleet management
Valid Category B or D driving licence — you must understand the driver perspective to dispatch effectively
Fluent in German and English
You are calm under pressure, organised by instinct, and accountable by character
Nice-to-Have
Experience coordinating with Mercedes- fleet service centres
Knowledge of Swiss motorway network, Alpine routes, and cross-border operations
Additional languages (French, Spanish, Hindi, or others)
Familiarity with Google Workspace, HubSpot, or
WHAT WE OFFER
Salary above market — one of the best packages in Switzerland for this role, discussed personally
Performance bonus tied to operational KPIs - Kloten — directly near Zurich Airport
Senior role — real authority and real decisions from day one
Stability — BAV-licensed company, active fleet, real clients, real growth
Future — expanding fleet, new tour products, and European operations
HOW TO APPLY
Send your CV and 3–5 lines about yourself — not a template, just tell us who you are and what you bring.
Subject: Application — Dispatcher [Your Name]
We reply within 48 hours. We hire fast. If this role fits you, do not wait.
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