Overview
Full-time
* Start immediately or by agreement
Ready to make an impact?
Join Maintenance & Quality team and become the key link between customers, service, and development. If you are curious, solution-driven, and passionate about technology, this is your chance to shape product quality and ensure customers’ success.
What You’ll Do
As Technical Support Engineer (m / w / d), you will be the go-to expert for technical challenges and product improvements. Your work will be hands-on, varied, and highly impactful :
* Be the first contact for technical questions from Sales, Service, and Development — both ad hoc and via ticket system.
* Take ownership of complex field issues, coordinating directly with customers and internal experts.
* Dive deep into data, perform detailed analyses, and work side by side with Development and Service teams to craft solutions.
* Play an active role in bug fixing by feeding back field data, sharing insights, and recommending improvements to Product Owners.
* Supervise and evaluate on-site analyses, ensuring quality and accurate reporting.
* Coordinate field trials and software installations with external partners.
* Support the start-up phases of pilot projects on-site.
* Provide technical expertise in tenders, customer inquiries, and product presentations.
* Deliver engaging internal product training to empower colleagues.
What You Bring
We are looking for someone who thrives in a dynamic environment and loves solving complex challenges :
* Education background in Computer Science, Electrical Engineering, or a related field.
* A true service mindset and excellent communication skills across all levels of stakeholders.
* Strong understanding of technology and software development.
* Affinity for diagnostics and troubleshooting with electrical devices.
* An analytical, structured, and solution-oriented working style.
* Fluent German and good English skills
Why You’ll Love Working With Our Client
* Real impact : Your expertise directly improves product performance and customer satisfaction.
* Variety every day : From solving technical puzzles to supporting field trials and customer projects — no day looks the same.
* Collaboration : Work closely with motivated colleagues from Development, Service, and Sales.
* Growth opportunities : Expand your skills with training, field experience, and knowledge sharing.
* Great culture : We value openness, responsibility, and initiative.
Are you looking for a new challenge? Do not hesitate and APPLY NOW! #LI-Hybrid
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