General Responsibilities
Sales Operations Leadership
* Lead and manage the global sales operations team, ensuring optimal performance and alignment with strategic objectives.
* Define and continuously improve sales processes, operational flows, and data accuracy across all markets and distribution channels.
* Serve as the key liaison between the sales team and cross-functional departments (Supply Chain, Marketing, Finance, Product, and IT).
* Ensure effective sales enablement through the maintenance and evolution of Salesforce and SAP systems.
Strategic Business Analysis
* Provide comprehensive commercial analysis to guide strategy, pricing, territory management, and channel performance.
* Own the development and optimization of KPIs, dashboards, and sales reports, ensuring visibility into market trends, sell-in/sell-out dynamics, and customer behavior.
* Deliver regular strategic insights to the Sales Director and Executive Leadership to inform key business decisions.
Forecasting, Budgeting & Performance Management
* Oversee and coordinate the forecasting and annual budgeting process in partnership with Finance and Country Sales Managers.
* Support sales planning and revenue tracking, with a focus on profitability (EBIT), net sales, and net operating capital (NOC).
* Monitor sales target achievement across regions and partners, flagging risks and opportunities proactively.
Customer & Data Management
* Ensure accuracy and completeness of customer and product master data for automated reporting and CRM-based analytics.
* Support CRM strategy execution (Salesforce), including user adoption, data quality, and performance tracking.
* Lead the integration of advanced analytics and digital tools to enhance customer insights and lifecycle management.
Project Management & Launch Execution
* Act as the operational lead for key initiatives such as new product launches, promotional campaigns, and international sales events.
* Coordinate cross-functional project teams to ensure timely execution, from demand planning to post-launch review.
Functional Skills and Knowledge
* Degree in Business, Economics, Sales or Engineering. MBA is a plus.
* 7–10+ years in Sales Operations, Business Analysis, or Commercial Strategy within a luxury goods or consumer brand environment.
* Proven ability to manage and oversee team performance to achieve functional and organizational goals.
* Strong understanding of the watch or premium/luxury goods industry.
* Expertise in Salesforce (Sales Cloud, Service Cloud, Marketing Cloud) and SAP ERP systems.
* Deep knowledge of international sales practices and operations (wholesale, retail, and distribution).
* Proficient in financial modeling, budgeting, and forecasting.
* High fluency in Excel, Power BI/Tableau, and CRM/reporting automation tools.
* Fluent in English and French. German is a plus.
* Strong leadership and influencing abilities across cultures and geographies.
* Excellent organizational, analytical, and interpersonal communication skills.
* Adaptable and resilient in a fast-paced and high-demand environment.
* Proven ability to manage complex, cross-functional projects with multiple stakeholders.
Contact
Mr. Julien Chatelain is looking forward to receiving your complete application documents via our career job portal using the following link: Senior Manager, Sales Operations & Business Analysis Job Details | DKSH. For any questions you may please contact him as follows: julien.chatelain@mauricelacroix.com.
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