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It service delivery manager (m/w/d)

Bern
Rocken®
Delivery Manager
EUR 105’000 pro Jahr
Inserat online seit: 12 August
Beschreibung

Join to apply for the IT Service Delivery Manager (m/w/d) role at Rocken.

2 days ago Be among the first 25 applicants.

Rocken is a leading system integrator for Cisco Contact Center, operating internationally. The company implements solutions, develops software products, and offers cloud-based collaboration services. It is the largest Cisco Contact Center partner in Europe, with diverse and supportive teams.


Responsibilities

* Manage customer relationships in complex IT service environments.
* Ensure performance of SLAs and KPIs, focusing on quality, efficiency, and customer retention.
* Analyze service results and develop strategic improvements.
* Lead transition projects, ensuring smooth transfer of IT projects into stable operations.
* Identify new service potentials to support sales efforts.
* Coordinate contract details, change requests, and escalations with clients and partners.
* Maintain clear understanding of customer objectives at operational level.
* Build long-term trust through proactive consulting and structured communication.
* Lead and develop interdisciplinary service teams.


Qualifications

* Broad IT understanding with a commercial or technical background.
* Experience in strategic customer management, especially in IT.
* Good knowledge of managing international service providers and outsourcing processes.
* ITIL knowledge and understanding of business processes in digital environments.
* Strong communication skills, empathy, and solution-oriented thinking.
* Structured, results-oriented work style with high quality standards.
* Presentation skills at management level and confidence in escalation management.


Additional Information

Apply at https://rocken.jobs

Create your profile at https://rocken.jobs/application/profil-erstellen/


Details

* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Information Technology
* Industry: Internet Publishing

Referrals increase your chances of interviewing at Rocken by 2x.

Get notified about new IT Service Delivery Manager jobs in Bern, Bern, Switzerland.

Location: Langenthal, Bern, Switzerland. Posted 2 weeks ago.

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