As a leading Swiss building and real estate services provider, Implenia develops, implements, and manages living spaces, working worlds, and infrastructure for future generations in Switzerland and Germany. Additionally, Implenia offers tunnel construction and related infrastructure projects in other markets. The company brings together the expertise of highly qualified consulting, development, planning, and execution units under one roof to form an integrated, multinational leading building and real estate services provider with around 9,000 employees across Europe.
* You will be the primary point of contact for IT inquiries, available to our first-level support team, and take calls in both German and English.
* Responsibilities include preliminary analysis, processing, and rectification of incident reports and inquiries.
* In cases of complex technical inquiries, you will forward relevant tickets to our specialist groups and maintain regular communication with the respective teams.
* You ensure that necessary information is properly recorded and classified for each process.
* You will record and process orders from the Implenia webshop and forward them accordingly.
* You will inform users about faults and operational messages.
* You will create knowledge base articles.
* You will have the opportunity to participate in exciting IT projects and engage in continuous further development in current IT topics.
* You will support our Onsite Support in Opfikon with approximately -% of your activities (IT kiosk and VIP support).
* You will supervise Implenia apprentices (KV and IT apprentices) at the service desk.
Your skills
* You have completed an IT apprenticeship EFZ or equivalent.
* You possess many years of experience in the service desk (at least 3 years), preferably in a large company.
* You have knowledge and experience in IT service management tools, specifically in the areas of incident and service requests, ideally with ServiceNow.
* You are fluent in written and spoken German and English.
* You work independently and in a structured manner.
What we offer
We want to help you reach new heights? Then let's build the foundation for your future together. You can look forward to challenging and exciting tasks in an international environment. We offer good employment conditions and a young, motivated team. Interested? We look forward to your application.
Do you have questions?
Harald Köppe would be happy to answer any questions you may have.