Service Delivery Manager – Infrastructure ITGenève, Switzerland | Posted on 10/29/2025Ensure quality of IT infrastructure services, coordinate with offshore/nearshore teams, act as main point of contact for clientJob DescriptionWe are looking for a Service Delivery Manager with strong experience in IT Infrastructure services to join an international environment. The successful candidate will act as the interface between client stakeholders and delivery teams, ensuring operational excellence and contractual SLA adherence. The role includes stakeholder management, continuous service improvement, escalation handling, and coordination of nearshore/offshore support units. Strong interpersonal skills and deep understanding of infrastructure components such as servers, networks, security, and cloud platforms (Azure, AWS) are essential. This is a hybrid role requiring client-facing maturity and a structured delivery approach under ITIL practices.Key ResponsibilitiesEnsure the successful delivery of IT infrastructure services to the clientAct as the main point of contact for client stakeholdersManage service performance and ensure SLA complianceCoordinate offshore/nearshore support teamsHandle escalations and ensure timely resolution of issuesProduce service reporting and ensure contractual deliverables are metCollaborate with technical teams to improve service reliability and efficiencyRequirementsMinimum 5 years’ experience as SDM or Service Manager in IT Infrastructure environmentsExcellent client communication in French (written and spoken)Strong knowledge of infrastructure: servers, networking, security, cloud (Azure, AWS)Proven experience managing offshore or nearshore delivery modelsStrong synthesis capabilities, natural leadership, and ability to work under pressureWork in a stable international client context with long-term visionFlexible hybrid setup with regular client interactionOpportunities for contract extension and internal mobility
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