Ready to give a voice to people’s loves? Join our Customer Experts team for Pandora, the world’s most loved jewellery brand.
Are you passionate about jewelry and customer support? TP Greece collaborates with Pandora, the world’s top jewelry designer and manufacturer, looking for Customer Support Representatives to join the team.
Everyday people around the world share facets of who they are and what matters to them through their Pandora jewelry. Be the one who will voice people's loves — join our team!
What you will do :
1. Handle calls, emails, and chat in German with a sense of empathy and professionalism.
2. Respond to inquiries about pricing, products, order status, tracking, and cancellations.
3. Act as a brand ambassador — promote current offers and promotions effectively.
4. Manage account and billing issues, including order upselling, troubleshooting, fraud detection, and returns, following training guidelines.
5. Collaborate and exchange ideas with colleagues to improve service.
6. Turn every customer interaction into a positive experience!
What you will bring :
1. Excellent command of German.
2. Good knowledge of English.
3. Strong communication and soft skills, coupled with problem-solving abilities.
4. Computer literacy and tech-savviness.
5. Ability to multitask and demonstrate strong interpersonal skills.
6. Flexibility to work rotating shifts and overtime if required.
7. Previous customer support experience is an advantage.
8. A positive, adventurous attitude and willingness to learn.
What we offer :
1. Comprehensive support for relocation to Greece, including flights, hotel, and housing assistance — all at no cost to you.
2. Competitive salary plus two extra payments per year.
3. Referral bonuses for bringing friends to join our team.
4. Health care benefits and various discounts.
5. Full training provided by certified instructors.
6. Opportunities for professional growth and development.
7. Engaging events, community initiatives, and social responsibility programs.
8. Free online Greek language courses.
9. Modern premises with relaxing break areas, fostering a great working environment.
10. Work for a Great Place to Work-Certified company that values diversity.
This is a fantastic opportunity to develop your career within a multinational company, gaining valuable experience while representing a leading global brand. We promote diversity and provide equal opportunities regardless of gender, ethnicity, religion, culture, or age.
Find out more!
Interested in more German-speaking job options?
Need additional opportunities? View all our available jobs.
#J-18808-Ljbffr