Pulli9-month contract with possible extension /li /ulpWe are currently looking for a Customer Experience Manager to join a dynamic team focused on improving customer journeys, enhancing operational processes, and ensuring an excellent customer experience across multiple touchpoints. /ph3Requirements /h3ulliMap customer journeys, identify improvement opportunities, and define business requirements /liliSupport process improvements and operational readiness for new initiatives /liliCreate documentation, work instructions, business cases, and customer communications /liliAct as the key contact for customer service topics and customer experience impacts /liliLead UAT activities and collaborate closely with business and technical stakeholders /li /ulh3Competences /h3ulli5+ years of experience in Business Analysis, Process Management, or Project Management in the telecommunications industry /liliExperience working with Agile and/or Waterfall methodologies /liliStrong customer experience and process improvement mindset /liliStrong analytical and problem-solving skills /liliExcellent stakeholder management and communication skills /liliTelecommunications experience is an advantage /li /ul /p #J-18808-Ljbffr