WE WELCOME
As the first face of the Maison, within a dynamic environment marked by robust growth and retail evolution he/she plays a pivotal role in propelling our commercial objectives and enhancing customer experiences and satisfaction.
Based in the boutique and very present on the sales floor, he/she coordinates the perfect coverage and fluidity of hospitality in the store and supervises external service providers if applicable.
He/she works closely together with the Operations Director and Sales Director/Managers and the Sales Team to continuously improve the quality of service offered and adapt the needs as necessary.
12-months fixed-term contract in April 2026 as part of the Operations team
Main Responsibilities
Hospitality
* Organize the perfect coverage of the boutique’s front desk in synchronization with the other boutique activities (boutique assistant support, management on duty, etc)
* As the first face of the Maison, cover the boutique front desks daily
* Safeguard hosting standards (impeccable, constant and personalized welcome; generous and warm service) are always met by all team members on the shop floor
* Ensure the perfect handling of the traffic and coordinate walk-ins in the store / waiting area.
Waiting time management
* Ensure a unified usage of the boutique waiting time management tool in the boutique via dedicated communications, team members coaching sessions, etc
* Deploy and enforce internal communication channels and solutions (ex: virtual queuing) within the boutique to minimize client waiting time and maximize their experience (i.e ensure that every customer by the right person, the right way, etc)
* Prepare the client appointments together with the Sales Manager and ensure a proper assignment of the client to Sales Associates when required
* Contribute to the promotion of the appointment culture within the boutique in partnership with Sales Manager
Client centricity
* Anticipate and plan hospitality needs (hosts/waiters; food & beverages, etc) to secure an optimum coverage of day-to-day operations, customer appointments and events
* Coordinates the relationship with external service providers to mobilize qualitative and necessary resources in a timely manner
* Coordinates the resources in charge of hospitality (grooms, hosts, waiters, Boutique Assistant when required) and assign responsibilities to ensure that tasks are carried out effectively
* Ability to demonstrate and coach internal/external team members to elevate client experience, to optimize services flows and to properly leverage tools at their disposal (i.e my services, etc)
* Organizes the day-to-day supply and maintenance of drinks and catering in the boutique.
* Actively contributes to the continuous improvement of the in-store customer experience through regular corrective actions and creative suggestions
Operational excellence
* Implement tools and initiatives related to hospitality (hospitality playbook, myservices, etc)
* Implement initiatives and solutions aiming optimizing the experience of the selling ceremony for both clients and sales associates (pre-cutted and folder papers, pre-waxed sealed, etc)
* Contribute with Sales Manager and Operations team to the implementation of store activation actions (EOY, Valentine’s Day, etc)
* Ensure a qualitative organization of the hospitality equipment (fridges, machines, etc) and wrapping stations at all time
* Manage CRM gift orders and stock level
* Ensure the CRM gifts are used accordingly by the sales associates and registered in myclient, together with the boutique management
Commercial performance
* Act as a Client Advisor by driving sales and care services when required during peak time
* Drive transactions in line with Chez Cartier standards and Group/Maison compliance policies
About You
* You are available to start in April 2026
* You have a first experience in the luxury industry or in retail
* Fluent in German & English. Other Swiss languages would be really appreciated
* A team player who is excited to shine, as well as empower and assist others to achieve success
* You have an excellent presentation and excellent communication skills
* You are pro‑active, autonomous and have a strong attention to details
* Excited to work in an international environment
WE OFFER
Close collaboration with an engaged and dedicated team is there to support you to succeed in this challenging and exciting role. During your time with us, you will get familiar with our know-how and gain practical insights into different business areas.
Best of all, you will grow in a stimulating environment with excellent working conditions and attractive benefits!
APPLY NOW IF YOU ARE THE UNIQUE TALENT WE ARE LOOKING FOR!
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