Michael Bailey Associates
What makes this role special
Responsibility for one's own client portfolio with direct impact
Combination of operations, engineering and customer work
Opportunity to actively shape standards, processes and automations
Use of modern technologies including AI in daily operations
Close collaboration within the team and with customers on an equal footing
What you can expect from us
Lead Engineer role for your customer portfolio
Main technical responsibility for assigned customers (including deputy)
Comprehensive support and continuous development of IT environments
Close collaboration with Engineering and Service Management for comprehensive customer support
Handling customer requests
Analysis, prioritization and sustainable resolution of incidents, requests and changes
Structured error analysis and troubleshooting across multiple system levels
Ensuring high service quality and stable customer environments
Direct exchange at the customer's site
Occasional on-site deployments directly at the customer's location
Insight into the real-world use of IT environments in everyday work
The ability to understand and further develop solutions directly within the customer context.
Further development, standardization & automation
Identification of optimization potential in customer environments and processes
Standardization of recurring processes
Automation to increase efficiency and quality
Use of AI in everyday operations
Identification of AI use cases in ticket processing and operations
Co-design and implementation of automations with AI support
Active development of team working methods through new technologies
Projects
Participation in projects and independent implementation of sub-projects
Support in the introduction of new solutions and services
What You Bring
Training in the field of computer science (systems engineering / platform development)
Several years of experience in IT operations or systems engineering
Solid knowledge of Microsoft technologies (M365, Azure) and infrastructure
Experience in troubleshooting and dealing with complex system landscapes
Initial experience in automation, standardization and new technologies (e.g. AI)
Customer-oriented thinking and clear communication
Independent, structured work style and sense of responsibility
Driving licence category B
Excellent German skills and good English skills
What We Offer
An environment where you can take on responsibility and help shape things.
Exciting and diverse customer environments
A team with strong cohesion and active knowledge exchange
Space for professional and personal development
Modern working methods with flexibility and personal responsibility
Branche: EDV
Funktion: Technologie/EDV
Anstellungsart: Festanstellung
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