Job Description
Posting Start Date: 25/11/2025
Job Title: Account Director
We are a global engagement marketing agency that creates human-centric touchpoints that unleash the power of people to deliver innovation and growth.
Firm believers in the power of building community since 1987, we are helping brands, associations and not-for-profit organisations solve their key people challenges through our core expertise: Live & virtual events, Strategic & digital communications and Consulting & community solutions.
We are an independently owned agency, headquartered in Geneva, Switzerland, with a global presence of 60 offices in 31 countries.
Job Description:
Black Flower Agency is one of our premium brands, dedicated to crafting tailor-made luxury brand experiences for the world's most prestigious clients. We combine creativity, precision, and hospitality excellence to deliver unforgettable moments that resonate with exclusivity and sophistication.
As Account Director at Black Flower Agency, you lead and grow a portfolio of prestigious client accounts, delivering tailor-made luxury Brand Experiences. You cultivate exclusive relationships, ensure flawless execution, and embody the agency's commitment to excellence, creativity, and premium hospitality services.
Your mission :
Leadership & Relationship Management
* Lead the design and development of brand experience concepts and hospitality programs
* Develop strategic growth plans for high-end clients
* Lead and coach the team with a focus on excellence and creativity
* Foster long-term, trust-based relationships with luxury clients
* Identify new business opportunities and drive account expansion
Represent Black Flower Agency at premium industry events and social gatherings.
Project Management
* Define and implement operational frameworks for luxury activations
* Oversee proposals and client presentations with precision and elegance
* Supervise project execution, ensuring quality, budget control, and client satisfaction
* Collaborate with production teams to deliver immersive brand experiences
* Ensure hospitality services reflect the highest standards of guest management
* Integrate brand storytelling into every touchpoint of the event
* Support cross-functional collaboration across business units
Monitor KPIs and lead post-event debriefs to drive continuous improvement.
Financial Management
* Ensure profitability across all luxury projects
Manage overall account portfolio budgets with strategic foresight.
Administration and IT
* Maintain accurate records and tools to support operational excellence
Promote best practices in CRM and reporting systems.
What we're looking for
* Minimum 10 years' experience in Communication or Event Agency with luxury industry focus
* Proven success in delivering high-end experiences for international clients
* Experience managing Director-level relationships in global corporations
* Strong leadership in managing mid-size to large teams
* Fluent in French and English; additional languages are a plus (Italian)
* Proficient in MS Office and CRM tools
* Degree in Event Management, Luxury Hospitality, or Business
* Expertise in marketing, communication, Hospitality services and brand experience
* Strategic thinking and problem-solving skills
* Outstanding interpersonal and negotiation abilities
Impeccable personal presentation aligned with luxury standards.
MCI is where you can bring your true self to work and be proud of what you do. Join us and make a difference