We help the world run betterAt SAP we keep it simple: you bring your best to us and we''ll bring out the best in you. We''re builders touching over 20 industries and 80% of global commerce and we need your unique talents to help shape what''s next. The work is challenging but it matters. You''ll find a place where you can be yourself, prioritize your wellbeing and truly belong. What''s in it for you: constant learning, skill growth, great benefits and a team that wants you to grow and succeed.
What you''ll do
We are seeking a customer-centric Experience Engagement Manager (EEM) for the SAP Experience Center Zurich. As an EEM your purpose is to drive innovation and orchestrate end-to-end customer-tailored engagements. You will design and deliver compelling outcome-oriented experiences by tailoring storylines, coordinating stakeholders and activating the latest EC content and showcases. You will be the central point connecting customers, partners, storytellers and internal teams to ensure each engagement is purposeful, seamless and impactful.
Experience Engagement Management
Manage and orchestrate customer-tailored EC engagements end-to-end from discovery and scoping to delivery and follow-up.
Lead and consult on bespoke EC storylines including content customization and creation aligned to customer objectives.
Own the customer-tailored experience setup coordinating logistics, content readiness and demo/showcase alignment.
Execute customer-tailored engagements as storyteller and scale learnings and best practices to the EC and storyteller community.
Provide support to internal stakeholders and partners on a range of experience formats including Experience Showfloor use cases, Experience Lab IX Room labs, hackathons and related initiatives to shape an outstanding overall engagement experience for the customer.
Build agendas and manage speakers; ensure the right experts are engaged at the right time to deliver a cohesive narrative.
Structure and track engagement outcomes (e.g., pipeline influence, co-innovation opportunities, account progression); report performance and learnings.
Content Tailoring and Storytelling
Scale and activate new content from the Content & Lab Team and events into the EC portfolio; ensure demo readiness and delivery quality.
Tailor narratives and assets to match industry line-of-business and account-specific priorities.
Market and pitch the Experience Center concept internally and externally to drive awareness, utilization and brand perception.
Lead special projects related to event content, speaker database, hospitality service models and event concepts.
Stakeholder Management and Ecosystem Activation
Drive customer and partner communication; manage stakeholder alignment across sales, presales and delivery teams.
Align and run projects with content experts and peer EEMs to harmonize standards and accelerate delivery.
Liaise with the Customer Success organization and topic experts to integrate adoption focus and business value into engagements.
Identify, onboard and coordinate contributors for bespoke showcases to enrich the customer journey.
Operational Excellence and Continuous Improvement
Ensure engagement readiness by maintaining playbooks, checklists and documentation that enable consistent delivery.
Monitor feedback from engagements and iteratively refine storylines, agendas and supporting assets.
Champion sustainability, scalability and reusability of engagement materials and components.
What you bring
Strong experience in customer engagement management, program/event orchestration and stakeholder management.
Proven ability to translate business strategies and customer needs into compelling narratives and immersive experiences.
Experience in leading executive-level meetings and presentations with excellent facilitation and communication skills.
Solid understanding of SAP''s solution portfolio and Experience Center operations (demos, showcases, logistics).
Ability to drive cross-functional alignment with sales, presales, after-sales, consulting services, partners and content experts.
Outcome-focused mindset with a passion for co-creation, continuous improvement and innovation.
Exceptional storytelling, agenda design and speaker management skills for diverse audiences.
Fluent in German and English (written and spoken); French is a plus; familiarity with Swiss market dynamics is a plus.
Open, adaptable and energized by working in a dynamic, fast-evolving environment.
Meet your team
SAP Experience Centers are innovation spaces across the globe giving access to SAP''s solution portfolio. Customers and partners experience interactive showcases, real-life use cases and ready-to-use demos. We manage the Experience Center and the community of storytellers. We orchestrate and organize customer meetings end-to-end. If you are passionate about creating unforgettable customer experiences and bringing innovative ideas to life, we look forward to your application!
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. SAP has evolved to become a market leader in end-to-end business application software and related services. As a cloud company with hundreds of millions of users and over a hundred thousand employees worldwide, we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. At SAP you can bring out your best.
We win with inclusion
SAP''s culture of inclusion focuses on health and well-being and flexible working models to ensure everyone, regardless of background, feels included and can run at their best. SAP is committed to Equal Employment Opportunity and provides accessibility accommodations to applicants with disabilities. If you need accommodation to navigate our website or complete your application, please contact Recruiting Operations Team. Qualified applicants will receive consideration without regard to age, race, religion, national origin, ethnicity, gender, sexual orientation, gender identity or expression, protected veteran status or disability. Successful candidates might be required to undergo a background verification with an external vendor.
AI Usage in the Recruitment Process
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process. Violation may result in disqualification. Requisition ID: 438966
Required Experience: Manager
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