As Store Manager of Zara Home Zurich, you are responsible for the overall performance of the store. Acting as a true entrepreneur of your point of sale, you drive commercial activity, lead teams, and ensure visual excellence and a premium customer experience, in full compliance with Zara Home and Inditex standards.
Key Responsibilities
Commercial Leadership & Performance
Drive sales growth and achieve commercial targets
Analyze KPIs and implement action plans
Optimize stock management and merchandise flow
Ensure alignment between commercial performance and product presentation
Visual Merchandising
Ensure the implementation and compliance with Zara Home VM standards
Lead the installation of collections and seasonal changes
Guarantee an inspiring, consistent, and sales-driven product presentation
Train and develop teams on VM fundamentals
Work closely with Visual Merchandiser teams and the Area Manager to adapt guidelines to the local market
Management & Leadership
Lead, motivate, and develop a high-performing team
Recruit, train, and support talent development
Organize schedules while optimizing productivity
Create a positive, inclusive, and results-oriented work environment
Customer Experience
Deliver a premium customer experience aligned with the Zara Home universe
Be present on the shop floor and lead by example
Handle customer complaints professionally with a solution-oriented approach
Drive customer loyalty and satisfaction
Operational Management
Ensure compliance with internal procedures, safety standards, and local regulations
Guarantee the overall store standards (organization, cleanliness, and presentation)
Oversee inventories and loss prevention
Work closely with the Area Manager and support teams
Profile Required
Proven experience as a Store Manager in retail
Strong product sensitivity and aesthetic awareness (home & décor environment)
Natural leadership skills with the ability to engage and unite teams
Excellent analytical skills with a strong business mindset
High level of autonomy, reactivity, and ability to manage priorities
Very good command of German and English
Flexible availability (weekends and peak activity periods)
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