PpbKey Responsibilities /b /p h3Customer Database Management /h3 pEnsure the quality, consistency, and enrichment of the customer database. /p pSupport data structuring and segmentation for effective clienteling actions. /p h3Clienteling Strategy Execution /h3 pTranslate CRM strategy into actionable clienteling initiatives. /p pSupport frontline teams in leveraging customer insights and promote a personalized approach. /p pTarget the relevant client pool to support the planning and execution of activation initiatives (events, outreach). /p pManage activation calendars and coordinate cross-functional execution. /p h3Performance Tracking Analysis /h3 pAnalyze engagement and retention KPIs (repurchase rate, frequency, average basket). /p pProvide regular performance reports and actionable insights. /p h3Cross-functional Coordination /h3 pAct as a key point of contact between boutique, markets, marketing and commercial teams. /p pEnsure alignment and consistency across all CRM initiatives and disseminate best practices and support adoption of clienteling tools and processes. /p h3Profile Skills /h3 ul liBachelor’s or Master’s degree in Marketing, Business, or related field /li li3–7 years of experience in CRM, clienteling, or customer engagement roles /li liExperience in retail, luxury, or premium environments is a strong advantage /li liStrong project management and organizational skills /li liCustomer‑centric mindset with a strong attention to detail /li liAnalytical skills with the ability to translate data into actions /li liExcellent communication and stakeholder management skills /li liAbility to manage multiple projects simultaneously /li liExperience with CRM systems Salesforce The View /li liProficiency in Excel or similar analytical tools /li liProactive and hands‑on approach /li liStrong sense of ownership and accountability /li liAbility to work cross‑functionally in a dynamic environment /li liDetail‑oriented with a focus on execution excellence /li /ul /p #J-18808-Ljbffr