Join to apply for the Customer Service Center Agent 80-100% role at CSS
Being there for our customers - personally and individually - has always been part of who we are. You and your colleagues in the Customer Service Center keep things running smoothly. We solve problems, stay calm under pressure, offer helpful guidance, and can handle just about anything (well, almost!). And yes, we are great listeners too. If you thrive in busy environments, if you like to share plenty of laughs and celebrate wins as a team - just like we do - you will fit right in with us.
Responsibilities
* Your focus will be supporting our customers by providing advice on our insurance products over the phone, Monday to Friday, 8:00 am – 6:00 pm.
* You will handle phone inquiries across services, finance, sales, and data updates. From time to time, you will also respond to straightforward written requests.
* Logging calls into our system and helping maintain the high service standards our customers expect will be part of your daily routine.
* You will have an eye for spotting sales opportunities, passing them along to our agencies, playing an important supporting role in our sales process.
* You'll also send out premium and benefit statements, account summaries, and assist with general administrative tasks.
Qualifications
* The most important thing is a solid educational or professional background: whether you're a certified customer service professional, retail specialist, business administrator, or have completed your high school diploma - we want to hear from you.
* If you also hold a VBV certification, have insurance experience, or have worked in a customer service center before, that's a definite plus.
* You enjoy talking to customers on the phone, tackle a variety of questions with positivity and enthusiasm, and always keep the client front and center.
* You bring a positive attitude, think critically and solution-focused, and stay resilient under pressure.
* You're comfortable with laptops and navigating complex IT systems. Using artificial intelligence (AI) excites you, as it's now a key part of our everyday work.
* You have an excellent command of spoken English and German and you can communicate confidently with clients. Maybe you also speak French or Italian?
Why CSS
* Arbeite flexibel: Passe deine Arbeit jährlich an deinen Lebensstil an - mit Teilzeitoptionen und anderen flexiblen Modellen wie Homeoffice und weiteren.
* Erfreue dein Portemonnaie: Benefits wie Bonus, Reca, vergünstigte Krankenkassenprämie und weitere, die schnell einmal ein paar Tausender im Jahr ausmachen.
* Wähle dein Ferienmodell: 5 oder 6 Wochen Ferien? Deine Entscheidung. Entsprechend arbeitest du 41 oder 42 Stunden pro Woche.
* Bilde dich weiter: Wir sehen es gerne, wenn du dich intern oder extern weiterbildest und unterstützen grosszügig mit Zeit und Geld.
* Bleibe fit: Ergonomische Arbeitsplätze, Förderung des mentalen Wohlbefindens und viele weitere Angebote rund um deine Gesundheit.
* Engagiere dich sozial: Das Leben meint es gut mit dir? Dann lass andere an deinem Glück teilhaben und erweitere alleine oder im Team deinen Horizont.
Fragen zur Stelle an deine/n Führungsverantwortliche/n?
Aleks Brkic ist für dich da. Tel. 058 277 79 36
Fragen zum Bewerbungsprozess an deine/n Recruiting Consultant?
Chantal Hügli ist für dich da. Tel. 058 277 60 33
Diese Stelle besetzen wir ohne externe Personalagenturen.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
* Industries: Insurance
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