An exciting opportunity exists for a world-class Future Journeys Ambassador to join our newly created luxury travel brand “Explora Journeys.” The Future Journeys Ambassador will be responsible for leading future booking opportunities for onboard guests while building brand loyalty.
KEY ACCOUNTABILITIES
1. Lead all onboard Future Journeys bookings with a high standard of sales.
2. Execute professional networking and oversee the Future Journeys desk as per required schedule, while also socializing with guests to build deeper and more meaningful relationships.
3. Exceed targets for new future journey bookings.
4. Offer consultative advice to guests on newly launched itineraries.
5. Always ensure the travel professional is protected and never attempt to shift booking channels to exclude their travel advisor.
6. Ensure booking confirmations are triggered to travel advisors of record immediately.
7. Take leadership from the Commercial CSO, Head of the Explora Experience Centre, and Head of Global Sales Excellence to create Future Journey events and communications with guests onboard.
8. Collaborate with the commercial sales organization.
9. Manage onboard new booking reports.
10. Utilize and have a full understanding of our booking and sales systems (Salesforce and Versonix Seaware).
11. Support shipboard tours for visiting travel advisors.
12. Perform ad hoc duties as directed by shipboard leadership (Destination Experience dispatch, embarkation, and disembarkation, etc.).
13. Host guests at dinners to build loyalty and support future new journey sales.
14. Host travel partners either traveling with us or visiting during the journey.
15. Be an ambassador for our brand at all times.
MINIMUM REQUIREMENTS
1. At least a year of experience in a contact center within travel or luxury hospitality.
2. Ideally have past luxury experience in a similar role on board a luxury vessel.
3. Fluent in oral and written English as well as one or two other languages (German, Spanish, French, or Italian).
4. Highly personable, always gracious, professional, respectful, and adept at responding to guests’ questions about Explora Journeys itineraries.
5. Experience supporting our guests via phone, email, chat, and in person.
6. Knowledge of Salesforce CRM in a customer support capacity, and working with Versonix Seaware.
7. Understands the requirements for onboard work contract and hours.
VISA REQUIREMENTS
Possess a valid passport and seaman book if available.
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