Main Duties:
1. monitoring company’s service operation;
2. conducting initial diagnostics of failures and taking steps towards reestablishing operation;
3. interacting with service providers;
4. consulting customers on questions concerning company’s business by means of forum, chat, phone, Skype, and email;
5. consulting customers and company’s employees on technical issues of software operation;
6. complaint management;
7. progress reports
Requirements:
8. 20-35 years old;
9. degree or incomplete degree in IT;
10. advanced PC user;
11. experience of work with Unix systems, command line skills;
12. accountability, responsibility, punctuality;
13. clear articulation, literate Russian language;
14. result-oriented;
15. teamwork skills.
Conditions:
16. work schedule is 5 days on, 2 days off from 9 a.m. to 6 p.m.;
17. office is located at the Fili metro station;
18. compliance with the labor code from the first day of work;
19. benefits and compensations in accordance with the Russian labor code;
20. friendly team;
21. steady work in a prestigious company, opportunities for a professional and career growth;