Technical Account Manager, Enterprise Support
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.
As a Technical Account Manager, you will provide consultative architectural and operational guidance to help customers achieve the greatest value from AWS.
As we continue to rapidly expand in Singapore, you’ll have opportunities to develop your technical, consulting, and leadership skills. You’ll work with talented cloud technologists, expand your knowledge of AWS products, receive mentorship, and gain AWS certifications.
Key job responsibilities
1. Build solutions, provide technical guidance, and advocate for the customer.
2. Ensure AWS environments remain operationally healthy while reducing cost and complexity.
3. Develop trusting relationships with customers, understanding their business needs and technical challenges.
4. Drive technical discussions regarding incidents, trade-offs, and risk management using your technical acumen and customer obsession.
5. Consult with partners ranging from developers to C-suite executives.
6. Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers.
7. Proactively identify opportunities for customers to gain additional value from AWS.
8. Provide detailed reviews of service disruptions, metrics, and prelaunch planning.
9. Offer post-sales, consultative expertise as part of the wider Enterprise Support team.
10. Solve a variety of problems as customers migrate workloads to the cloud.
11. Enhance customer capabilities through workshops, brown bag sessions, etc.
A day in the life
As a trusted advisor, you’ll help customers maximize value from cloud technology, crafting and executing strategies to drive adoption and use of AWS services.
You’ll partner with iconic businesses, from startups to large enterprises, providing advice on architecture, support strategy, project planning, and operational issues. Watch a short video about life as a Technical Account Manager here: https://www.youtube.com/watch?v=EBA_8o0F9D0
About the team
Diverse Experiences
We value diverse experiences. Even if you do not meet all preferred qualifications, we encourage you to apply. If your career is just starting or includes alternative experiences, don’t hesitate to apply.
Why AWS?
AWS is the world’s most comprehensive cloud platform, trusted by startups to Global 500 companies for powering their businesses.
Inclusive Team Culture
We foster a culture of inclusion through employee-led affinity groups and events like CORE and AmazeCon, celebrating our differences.
Mentorship & Career Growth
We provide knowledge-sharing, mentorship, and career development resources to help you grow professionally.
Work/Life Balance
We value flexibility and support work-life harmony, believing that supported employees achieve more.
Minimum qualifications
* 5+ years of technical engineering experience.
* Experience with operational parameters and troubleshooting in compute, storage, networking, CDN, databases, DevOps, big data, analytics, security, or applications development in distributed systems.
* Bachelor's degree.
Preferred qualifications
* Experience with AWS services or other cloud platforms.
* Experience as a technical lead in enterprise or customer-facing environments.
* Experience as a technical account manager, solutions architect, platform engineer, systems engineer, cloud architect, or similar role.
Our inclusive culture empowers Amazonians. If you need workplace accommodations, visit this link. For regional application support, contact your Recruiting Partner.
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