<< ZURÜCK
BEWERBEN
von: GSK
工厂名称: Baar Onyx, Switzerland – Muenchenbuchsee Bern, Switzerland – Zug
发布日期: Apr 25 2025
GSK has bold commercial ambitions for the future. By 2031, we aim to deliver £38 billion in annual sales – building from existing strong performance momentum which will significantly increase the positive impact we can have on the health of billions of patients around the world. Our Ahead Together strategy means intervening early to prevent and change the course of disease, helping to protect people and support healthcare systems.
Our portfolio is made up of vaccines, specialty medicines and general medicines. These are the three different types of products we create to prevent and treat disease, many with the potential to be first-or best-in-class.
We are currently looking for a
Customer Experience & Digital Enablement Specialist (m/f/d)
The position is available as part-time (at least 80%)
Start: As soon as possible
Location: Baar (Zug)
As the Subject Matter Expert for Customer Engagement User Journeys, you will play a key role in shaping, executing, and continuously improving how we engage with our customers across digital and traditional channels. You will provide expert guidance and support to both the Medical Department and Business Units on the use of GSK-owned and non-GSK digital channels, such as email, web, and events.
You will drive the development of automated, data-driven, and personalized user journeys, ensuring impactful campaigns that deliver outstanding customer experiences. By leveraging customer insights and usage data, you will guide strategic decisions on channel selection and usage.
In addition, you will contribute to building capabilities in new digital channels for both Medical and Commercial teams. You will enforce best practices across global and local platforms, ensuring coordinated use of GSK and non-GSK channels across teams.
As the Swiss LOC champion for the Content Production Process, Content Lab system, and the collaboration with the Marketing Operations Centre, you will ensure a smooth, agile, and well-supported content creation process. You will also manage onboarding, training, and ongoing support for local Medical and Commercial teams, leveraging existing GSK resources.
Furthermore, you will collaborate closely with the Multi-Channel Expert, Data Analyst, Marketing Operations Centre, and global Tech teams to continuously evolve and enhance the digital customer experience.
You will work at the center of our Commercial Excellence organization and provide hands-on support to brand teams in optimizing omnichannel and customer experience activities – with a focus on digital tools, journey mapping, and operational excellence.
Key Responsibilities:
- In close collaboration with Brand Managers, MSE and Content Specialist, consult and advise on GSK owned and non-GSK owned Customer Engagements channels and the design and integration into effective User Journeys
- Continuously build the digital customer engagement competency in the Medical & Brand Teams to enable the Teams deliver impactful User Journeys
- Leverages campaign & customer insights and drives continuous improvement in the digital customer experience
- Ensure a high level of digital channel orchestration of GSK and non-GSK channel usage
- Act as Owner of the GSK Digital Core Channels (E-Mail, Web, E-Detail)
- Act as Swiss LOC champion for the Content Production Process
- Actively maintains a GSK internal and market Switzerland network to benefit from available developments and synergies
Why you?
Basic Qualifications:
We are looking for professionals with these required skills to achieve our goals:
- Minimum business management training, preferably Master degree in economics, communication, or Digital Marketing
- Good knowledge of core Digital Marketing Channels E-Mail, WebSites and User Journey design
- Knowledge of HTML, Web Analytics Tools
- Basic knowledge of Salesforce Marketing Cloud or similar Platforms is a big advantage
- Written and oral communication in German and English. French would be a big advantage
- Autodidact and problem solver with perseverance and a very quick grasp of complex structures
- Fluency in German (at least C1 level) and English. Knowledge of French would be an advantage.
Preferred Qualifications:
If you have the following characteristics, it would be a plus:
- Experience as a Digital Marketer, Digital Marketing Consultant
- Experience working in larger organisations
- Engaged, solution-oriented person who is eager to learn, is not satisfied with the status-quo and has a hands-on approach to technology
- Comfortable and agile working in big structures with multiple supplier organisations
- Customer oriented person with a high service and team mentality (Flair for Inhouse-Consulting)
Find out more:
#LI-GSK
为什么选择 GSK ?
联合科学、技术和人才,共同战胜疾病。
GSK 是一家全球生物制药公司,其特殊使命是联合科学、技术和人才,共同战胜疾病,这样我们才能积极影响数十亿人的健康,并带来更强大、更可持续的股东回报,成为一个让人们蓬勃发展的组织。我们利用疫苗、特种药物和普通药物来预防和治疗疾病。我们专注于免疫系统科学以及新平台和数据技术的使用,投资于四个核心治疗领域(传染病、艾滋病毒、呼吸/免疫学和肿瘤学)。
我们的成功绝对取决于我们的员工。虽然共同战胜疾病是我们对患者和股东的期望,但这也是为了让 GSK 成为一个人们可以蓬勃发展的地方。我们希望 GSK 成为一个让人们感到鼓舞、鼓励和挑战的地方,让他们成为最好的自己。一个他们可以做自己的地方——感到受欢迎、受到重视和包容。在这里,他们可以不断成长并照顾好自己的健康。因此,如果您与我们有着共同的抱负,请在我们共同前进的旅程中加入我们这个激动人心的时刻。
如果您需要住宿或其他帮助来申请 GSK 的职位,请联系 GSK 服务中心,电话 1-877-694-7547(美国免费电话)或 +1 801 567 5155(美国境外)。
GSK 是一家提供平等机会/采取平权行动的雇主。所有合格的申请人都将获得平等的就业机会,不论其种族、肤色、国籍、宗教、性别、怀孕、婚姻状况、性取向、性别认同/表现、年龄、残疾、基因信息、兵役、受保护的退伍军人身份或任何其他联邦、州或地方受保护群体。
对就业企业 / 机构的重要通知
GSK 不接受就业企业和/或就业机构对本网站上发布的职位空缺的推荐。所有就业机构/机构在将任何候选人推荐给 GSK 之前,必须联系 GSK 的商业和一般采购/人力资源部门以获得事先书面授权。获得事先书面授权是就业机构/机构与 GSK 之间达成任何协议(口头或书面)的先决条件。如果没有获得此类书面授权,就业机构/机构采取的任何行动均应被视为未经 GSK 同意或合同协议而采取。因此,GSK 不对此类行动产生的任何费用或就业机构/机构就本网站上发布的职位空缺进行的任何推荐产生的任何费用负责。
请注意,如果您是美国持照医疗保健专业人士或根据颁发执照的州法律定义的医疗保健专业人士,GSK 可能需要记录并报告 GSK 代表您产生的费用,以防您获得面试机会。记录适用的价值转移对于确保 GSK 遵守所有联邦和州美国透明度要求是必要的。如需了解更多信息,请访问医疗保险和医疗补助服务中心 (CMS) 网站:
<< ZURÜCK
BEWERBEN