The role of a Patient Care Coordinator involves ensuring patients receive timely, efficient, and compassionate customer service. Key responsibilities include greeting and assisting patients, securing signatures for required documentation, and facilitating patient care coordination between primary, specialty, and ancillary services.
Key Responsibilities
* Greet and assist patients; secure signatures for all required documentation.
* Obtain and verify insurance and demographic information. Make collection attempts while educating patients on available resources.
* Facilitate patient care coordination between primary, specialty, and ancillary services.
* Welcome and coordinate intake of patient information for new and existing patients, and create and maintain medical records.
* Process and route all incoming calls or requests; respond to departmental and practice inquiries.
* Schedule, confirm, or reschedule patient appointments. Work with Televox Reports daily. Promote Patient Connect enrollment.
* Distribute mail, faxes, and electronic communications. Track and educate patients on form completion requests.
* Support a patient-centered culture of compassion in support of a medical home.